The SBCTC Enterprise Resource Planning (ERP) Project, called ctcLink, is a multi-phase, multi-year project that will replace the full administrative software suite for the 34 community and technical colleges and the SBCTC. Organizational change efforts, particularly those related to training to support successful implementation, will begin at initial project startup and continue beyond the system deployment and rollout to all colleges. A comprehensive and systematic training plan will be developed to build awareness, understanding, and acceptance of the changes in both business processes and the software solution. The Training Lead will be responsible for the development of the Training and Knowledge Transfer Plan, beginning with the assessment of stakeholders. The plan will define the approach on a high-level for bringing WACTC stakeholders, end users and technical personnel to an appropriate level of understanding with how the new ERP system will work and how it deviates from the system(s) being replaced. The Training Lead will also be responsible for coordination of all training activities, the development of training materials and documentation for end-users, and the planning / coordination and procurement of training for the core project team, as well as training activities across all 34 colleges. Training encompasses formal training for end-users as well as structured mentoring, on-the-job, and classroom training for project team members.
SBCTC VISION AND MISSION
Our vision is to build strong communities, individuals and families, and achieve greater global competiveness and prosperity for the state and its economy by raising the knowledge and skills of the state’s residents. We support and empower the Washington State Community and Technical Colleges to increase higher education opportunities and student participation through advocacy, resources, information, leadership and accountability. Our values are focused on customer service, integrity, humor/exuberance, expertise, and effective communication.
· Develops and executes the Training and Knowledge Transfer Plan for the project.
· Leads effort for mobilization training, including overall knowledge transfer from the vendor / SI to the core project team.
· Assess end user training needs.
· Works with the Technology & Integration Manager, Organizational Change Project Lead and EPR Project Director to lead and facilitate the implementation of training and knowledge transfer tools (e.g. LMS; project documentation, facilities; etc.).
· Designs the project end-user training materials and overall curriculum, including embedding non-ERP training issues into training materials e.g. accounting principles, basis for benefits calculations, federal regulations that drive a process, etc.
· Identify risks or potential barriers to transferring knowledge to WACTC personnel who will be required to operate and maintain the system upon completion of the project.
· Facilitate the customization and deployment of non-live training opportunities, such as on-line help and introductory / overview videos for users that will not receive interactive training.
· Coordinate the development and maintenance of training materials and other end-user documentation with the Process / Functional Sub-Teams, Security Analyst and other project team members.
· Develop role-specific training that would serve all of WACTC stakeholders, including students, faculty, academic administrators, administrative staff and managers from Finance, HR and payroll, staff from student services, institutional research and IT.
· Plan, measure, track and report knowledge transfer progress as part of the overall project plan to make certain key milestones are achieved and knowledge transfer is completed to specified standards before Implementation Partner’s disengagement.
· Communicating decisions and training material changes to project managers, sponsors and other stakeholders.
· Periodically coordinate with the Process / Functional Team.
· This position will lead the Training Team.
· This position reports to the Organizational Change Project Lead.
· Person will be responsible for supporting the job duties of the Organization Change Project Lead as needed.
KNOWLEDGE, SKILLS AND ABILITIES
· Excellent facilitation abilities related to training and knowledge transfer for a broad range of stakeholders.
· Strong functional knowledge of ERP solutions for Higher Education and related data standards.
· Familiarity with Learning Management Systems (LMS) and the development of training materials for that delivery mechanism.
· Strong desktop automation skills including effective use of e-mail, word processors, MS Project, Visio, spreadsheets and the ability to use tools in conjunction with databases.
· Exceptional organizational and time-management skills.
· Ability to be self-motivated and to effectively prioritize and execute tasks.
· Ability to gauge user ability and modify delivery skills accordingly.
· Working knowledge of ERP or Automated Systems for higher education.
· 5+ years of related experience.
· Strong interpersonal communication skills and the ability to maintain effective working relationships with co-workers, vendors and the public are required.
· A team-oriented person with the ability to work effectively with team members.
· Training leadership expertise specifically for ERP solutions for Higher Education.
· Proven project management skills with the ability to manage multiple tasks and provide leadership and direction for the implementation process.
· Instructional design experience or introductory-level knowledge of adult learning theory and instructional methods.
· Expertise with Instructure - Canvas, LMS or other Learning Management Systems.
· Experience using user productivity kit (UPK) applications from Oracle, uPerform® from SAP or similar ERP based training applications.
· At least 2 projects acting as a Training Developer for an end user training solution for an ERP implementation.
The annual compensation for this position is $80,000. Washington State has a generous benefit package including health, dental, life insurance, long-term disability, retirement, and two optional deferred compensation programs. For health benefit information you may go to www.hca.wa.gov . The position is eligible to participate in the State Board Retirement Plan (SBRP) and Public Employees Retirement System .
Interested candidates may apply by submitting the following items:
· Letter of interest specifically addressing how your background qualifies you to perform the responsibilities described in this announcement.
· Current, detailed resume.
· List of three or more professional references with contact information.
Please send application materials to the attention of Pamela Kelly, Human Resource Consultant at the State Board for Community and Technical Colleges, Human Resource Office, 1300 Quince Street SE, PO Box 42495, Olympia, WA 98504-2495; by email firstname.lastname@example.org ; or, by fax (360) 704-4415. Recruitment will be ongoing until the position is filled. To ensure full consideration, please return your completed materials by 5:00 p.m., Friday, February 22, 2013. First screening of applications will begin on Wednesday, February 27, 2013.
Questions regarding this position or the State Board for Community and Technical College (SBCTC) recruitment process may be directed to Pamela Kelly, Human Resource Consultant at (360) 704-4301. Submitted applications are the property of SBCTC and will not be returned.
Please be aware that agency hiring authorities reserve the right and may exercise the option to make a hiring decision prior to the conclusion of the recruitment process.
Applicants must be currently authorized to work in the United States for any employer.
The State Board for Community and Technical Colleges (SBCTC) is an equal opportunity employer. SBCTC complies with the Americans with Disabilities Act. Applicants needing accommodation in the application process or this announcement in an alternative format may contact the Human Resources Office at (360) 704-4301. A TDD relay service is available by dialing (800) 833-6388 or voice (800) 833-6384.
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