Digital Strategy Manager
Humana - Louisville, KY

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As the Digital Strategy Manager you will work closely with key business areas to develop deep understanding of competitive issues, create digital strategies for change, secure clients’ buy-in to strategic solutions, and work alongside clients to make those solutions happen. Specific responsibilities include:

Partner closely with leaders in other areas of the organization to understand their strategies, goals, challenges and opportunities

Develop hypotheses, manage data collection, model creation and analysis, conduct primary and secondary research, creatively tackle information limitations, and surface insights

Provide intellectual leadership for the team and ensure that the project is delivered on time and within budget

Harness the team’s diversity to ensure the development of creative solutions to complex problems

Create Cost Benefit Analyses (CBA) for recommended solutions or partnership opportunities

Be comfortable managing mid-level executive client relationships and presenting at meetings to a range of audiences

Lead and deliver pilot projects

Lead cross-functional teams

Provide strategic thought leadership on digital opportunities that will drive Humana’s strategy forward

Provide your team members formal and informal feedback and encourage them as they continue to develop their skills

Key Competencies

Builds Trust: You honor your word by doing what you say you are going to do. You take ownership of your role, your work and your responsibilities

Implementation/Execution: You are good at organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools. You can be flexible to accommodate shifting priorities and react quickly

Innovate: You introduce new ideas and process improvements which improve performance and productivity

Problem Solving: You are a problem solver with the ability to operate in situations that lack structure- structure that you will need to define. You encourage others in collaborative problem solving. Act as both a broker and consultant regarding resources. You engage others in problem solving without taking over- while remaining flexible to the needs of the project or process improvement initiative.

Builds and maintains relationships with business and technology partners as needed to accomplish assigned tasks.

Clearly and effectively communicates ideas and information to others, particularly through deliverable creation.

Builds upon knowledge of common management consulting tools and methodologies; and begins to understand how and when to apply them based on the situation and specific needs.

Understands how to identify customer needs by synthesizing information through research, interviews, working session outputs, etc.

Understands the importance of inference and the implication of customer needs and provides recommendations based on this understanding.


Role Essentials

At least 5 years of experience in the digital marketing field, with at least 3 years in a leadership role.

Outstanding consulting and project management skills

A strong background in problem-solving and analytical skills

Knowledgeable about the digital space and up-to-speed on cutting edge technology

Exceptional self-initiative- big picture and milestone / deadline driven

Flexibility and adaptability- comfortable with defining structure needed for a complex project when it does not exist

Excellent written and oral communication skills

Proficiency in Microsoft Excel, Word, MS Project, Visio, and PowerPoint

Maintain focus on strategic objectives yet understand business needs

Effective communication with all levels of team and stakeholders

Role Desirables:
  • Bachelor's Degree, MBA preferred, in a related field
  • Experience in a highly complex, multi-stakeholder industry.
  • Prior experience in a major management consulting firm.



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Work Environment Type





Yes, 10 % of the Time

About this company
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Humana Inc. (Humana) is a full-service benefits solutions company, offering an array of health and supplemental benefit plans for employer...