Student Services Specialist
Los Angeles Community College District - Los Angeles, CA

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Develops, promotes, implements, directs, and evaluates various student services programs.

Minimum Qualifications for Admittance to Exam

Graduation from a recognized four-year college or university preferably with a degree in sociology, psychology, business administration, or a closely related field AND two years of full-time paid experience with student services programs which included extensive public involvement and participation in at least three of the following areas: program development, promotion, implementation, coordination, and evaluation. Supervisory experience within these programs is desirable.

A valid Class "C" California driver’s license. Access to an automobile.

Knowledges, Skills, and Abilities Required

Current trends in the design, implementation, and evaluation of student oriented programs and services
Mission, objectives, and goals of assigned program area
Fundamentals of budgetary preparation and control
Principles of business and personnel administration
Principles of public relations, publicity, and marketing
Principles and techniques of research
Applied psychology and social psychology
Federal, state and local laws, regulations, and codes and District administrative rules, regulations, and policies governing student services
Community resources and organizations and services common to community colleges
Requirements, regulations, guidelines, goals, and objectives of student services programs such as EOPS, GAIN, TRIO, Title III, and Amnesty
Educational and vocational advisory techniques
Principles of supervision and training
Organization and management of records
Capabilities of computer applications, systems, and hardware common to the management of student services

Independently formulate and coordinate student services programs
Develop innovative programs and services to meet diverse needs and interests of the community
Establish realistic program standards and goals and evaluate program results
Analyze problems accurately and take effective action
Gather and analyze data pertaining to assigned programs
Interface effectively with individuals from various ethnic and socio-economic backgrounds and different levels of academic achievement
Establish and maintain effective relationships with administrators, staff, students, and representatives of other educational institutions, agencies and the public
Prepare clear and comprehensive correspondence, reports, presentations, and publicity materials
Supervise, train, and coordinate assigned staff
Learn specialized computer applications

Typical Duties

Provides program administration with technical and professional expertise on matters related to assigned program responsibilities.
Plans and organizes outreach activities targeting economically disadvantaged students eligible for special assistance and/or services such as EOPS, Gain, TRIO, Amnesty, and/or Title III.
Establishes standards and goals and evaluates the results of assigned program.
Oversees and participates in the intake screening and interviewing of students and the eligibility review of applications for programs and services.
Gathers and analyzes a variety of data related to the needs, interests, cultural, educational, and social background of students and develops programs based on these analyses.
Attends and participates in program-related community activities and professional conferences and meetings concerned with the development and implementation of student services programs.
Coordinates and participates in college orientation and counseling programs.
Speaks to high school assemblies, community organizations, college fairs, adult schools, and at special events regarding programs and services offered.
Interfaces with community leaders, organizations and public agencies to encourage participation, stimulate interest, and coordinate campus projects with existing student services programs and activities.
Prepares program budget and maintains budget balances, records, and statements.
Estimates and justifies financial, staffing, facilities, and equipment requirements based on programs and activities.
Prepares correspondence, presentations, and detailed comprehensive reports related to student services.
Prepares a wide variety of student services promotional materials such as new releases, brochures, and public service announcements.
Supervises and participates in the maintenance of student services files and records.
Selects, trains, and supervises assigned program staff.
May negotiate and prepare contracts for student services programs.
Performs related duties as assigned.

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