Sr Tech Support Engineer
Symantec - Springfield, OR

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About Us

Relentlessly protect the world’s information. Make a difference at Symantec. Across the globe, we are an ‘essential’ partner to both consumers and businesses of all sizes. We combine our talents, our brains, and our creative energy to reinforce our place as a world-class technical community.

In the Enterprise Services group, you will have the opportunity to work with a portfolio of options designed to maximize uptime and reduce internal IT costs. Our Support organization is dedicated to resolving issues quickly and effectively. We view every support engagement as an opportunity to demonstrate our commitment to customer satisfaction.Responsibilities

Symantec, a world leader in Internet security technology, is seeking qualified Customer Support Technicians for our Advanced Messaging and Web Security Enterprise Support Team. This candidate will be answering telephone calls, handling walk ups, escalations and case advancements while providing software support to corporate users of our Anti-SPAM and Mail Security products. Agents will be expected to collect information related to product enhancement requests and document software and hardware problems from corporate users. Agents will also be expected to manage multiple issues and prioritize customer needs. Agents will also work on various projects such as writing technical notes, product documentation, training of other employees, conducting research on customer problems, and other related duties.Qualifications

The ideal candidate should possess excellent customer service skills, be experienced with Symantec Mail Security software and have a team focus. Candidates should have a fundamental knowledge of LAN, WAN, internetworking technologies, TCP/IP, SMTP, and DNS. Understanding of Windows environments is necessary. Experience with UNIX/Linux and Solaris environments is desired. They should also have strong troubleshooting, follow through, interpersonal, verbal and written skills. Two year Technical Degree or equivalent experience. Minimum of two years of technical support experience is preferred. Position is located in Springfield, OR. No relocation package available.

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