Gathering Center Host (Call Operator)
Alltech Nutrition - Nicholasville, KY

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Department and Position Description :
As Alltech grows, so does its need for customer service and support. This part-time position will facilitate improved customer relations through continued inbound and outbound communication logistics by:

Supporting and providing superior service through calls and e-mails

Using an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects

Handling all calls and e-mails professionally

Using questioning and listening skills that support effective telephone communication

Managing e-mails for major events and general questions

Driving outbound call campaigns to Alltech customers and friends

Following up with customers post events and purchases. Managing hotlines for incoming calls

Meeting commitments to customers

Completing and updating call logs and reports as necessary

Other duties as assigned

The Ideal Candidate :
Passionate about customer service

Ability to see the larger impact of the interactions being made

Knowledge of customer service principles and practices

Knowledge of call center telephony and technology

Six months+ experience in a call center environment

Trustworthy and professional

Customer service experience

Efficient, hard worker

Good data entry and keyboard skills

Knowledge of administration and clerical processes

Relevant product knowledge

Great problem solver

Personable and polite

Excellent communication skills both verbal and written

High energy level

Independently motivated and willing to learn

Ability to work well either alone or within a team

Apply for this position at .

No phone calls please. Alltech is an EOE Employer.