Administrative Assistant - Customer Service
Airgas Inc. - Dickinson, ND

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JOB SUMMARY:

Airgas On-Site Safety Inc. is currently seeking an Administrative Assistant. The Administrative Assistant e nsures delivery of outstanding customer service through fast and accurate processing of orders, communication, and coordination with other departments to resolve inquiries. As an Administrative Rental Coordinator, you are the first point of customer contact for general inquiries. You are responsible for building and maintaining the business relationship with our clients by providing prompt and accurate service so as to promote exceptional customer relations.

DUTIES AND RESPONSIBILITIES:
  • Answering of telephones
  • Handling of mail, couriers, deliveries, etc.
  • Office equipment maintenance and supplies
  • Travel arrangements
  • Accurately take customer orders and enter into Navision, processing required paperwork, through close out of order and invoicing.
  • Tracking of all open customer orders and timely follow-up
  • Assist in collection process if needed
  • Processing of purchase orders, receiving reports and confirmation of receipts daily.
  • Tracking of all open purchase orders and timely follow-up
  • Processing of branch payrolls on a bi-weekly basis [as needed]
  • Process each day’s activity promptly and accurately
  • Assist with Inventory cycle counting and other Inventory tracking duties as needed
  • Maintain office supplies inventory, sufficient to meet requirements at all times
  • Keep office and non-safety sensitive items clean as needed
  • Conduct new hire orientation and process paperwork for new hires
  • Assist other office personnel, as requested
  • Maintain neat and orderly office appearance

SKILLS & ABILITIES:
  • Pleasant, professional and tactful telephone manner
  • Familiarity with all type of office machines
  • High Level of computer familiarity and accuracy
    [Microsoft programs-Outlook, Excel, Word and Navision a plus]
  • Detail oriented and organized
  • Willing and capable of working on numerous open ongoing tasks
  • Willing and regular communicator with superiors and co-workers
  • Superior communication skills, oral and written, with staff, clients and others
  • Willing to augment and upgrade personal capabilities
  • Comfortable in dealing with clients, staff, suppliers and others
  • Familiarity with all type of office machines
  • Flexible and willing work habits
  • Timely attendance
  • Acceptable appearance

EDUCATION and/or EXPERIENCE:
  • High school diploma or equivalent. Some college preferred.
  • Customer service or sales experience.
  • Industry and related product knowledge as well as experience handling compressed gases preferred.
  • Computer experience or basic knowledge in computer order entry system.

PHYSICAL DEMANDS:
  • Ability to lift 50 lbs

We offer a competitive salary, outstanding benefits including medical/dental, life & disability, and 401(k) plan with match and Employee Stock Purchase Plan.

About this company
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Airgas, Inc. (NYSE: ARG), through its subsidiaries, is one of the nation’s leading suppliers of industrial, medical and specialty...