Route Supervisor
Republic Services - Carnegie, PA

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The Route Supervisor is responsible for the direct supervision of all drivers and helpers within a division to ensure complete route coverage and prompt and courteous customer service for customers’ waste removal services. The Route Supervisor responds to customer inquiries regarding missed or additional pick-ups and may also interact with local, municipal or state government employees regarding waste removal services. The position is also responsible for coordinating with Accounts Receivable, Customer Service and Sales regarding changes in customer accounts, and is responsible for coordinating with the Maintenance Shop concerning all vehicle repairs.
• Supervise a group of drivers and helpers within a designated division to ensure routes are being serviced in a timely and courteous manner; plan routes and schedule drivers and helpers to manage labor hours and disposal tons; ensure sufficient daily staffing levels.
• Responsible for hiring, scheduling, coaching, performance management and other supervisor-related actions.
• Respond to customer inquiries, special requests or customer service issues; resolve missed pick-ups or requests for additional service; may also interact with local, municipal or state government employees regarding waste removal services.
• Perform route audits to ensure safe and efficient procedures are followed; identify possible training needs; complete ReSOPs in accordance with established schedules and coach drivers and helpers.
• Coordinate with Accounts Receivable, Customer Service and Sales concerning changes in customer service levels; coordinate with Maintenance Shop concerning vehicle repairs.
• Approve time sheets and completed route sheets for driver and helper pay calculations; maintain and review logs for Department of Transportation hours worked and other required records.
• Ensure continued compliance and adherence to Company policies and procedures with respect to operations and safety requirements.
• Assist in accident and/or injury investigations, or property damage claims to ensure timely reporting and resolution
• May be required to drive route vehicles on a limited basis to cover staff shortage or missed pick up.
• Perform other job-related duties as assigned.
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
Republic Services is an equal opportunity employer. We make all employment decisions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.
Requirements
Minimum Qualifications :
Must meet all qualifications as defined under Department of Transportation regulation 49 CFR 391.41, as verified by a current Motor Vehicle Registration/driver abstract.
Preferred Qualifications :
High School diploma or GED.
• Minimum of 3 years of prior experience driving heavy commercial trucks.
• Class A Commercial Driver’s license with air brakes endorsement.
• Class B Commercial Driver’s license with air brakes endorsement.
• Minimum of 2 years of experience in a supervisory role.
• Experience in a customer-facing position.
Other Knowledge, Skills & Abilities :
Good customer services skills to meet and exceed customer expectations; acts in a professional, courteous and cooperative manner toward customers and co-workers; works with a sense of honesty and trustworthiness.
• Good time management skills to ensure assigned responsibilities are completed in an efficient and safe manner.
• Good follow through ability; adheres to work schedule and follows through on challenges as they arise.
• Ability to adhere to Company policies and rules set forth; promotes the Company’s safety standards; does not take inappropriate risks.
• Maintains a feeling of pride in work; strives to achieve all goals.
EEO Statement :

Republic Services is an equal opportunity employer. We make all employment decisions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.

Republic Services - 12 months ago - save job - block
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