CLERICAL SUPPORT TEAM LEADER
Geisinger Health System - Lake Scranton, PA

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LOCATION

: Lake Scranton CPS/Admin Building

WORK SCHEDULE

: Days/Evenings

WORK TYPE

: Full time

HIRING MANAGER

: Robin Lesh

Starting with job offers dated February 1, 2012 and after, Geisinger Health System will no longer hire applicants who use tobacco products, including cigarettes, cigars and chewing or smokeless tobacco. Applicants will be screened for nicotine as part of the pre-employment physical process. Nicotine will be part of the urine drug screen. Applicants who test positive for nicotine will not be offered employment. Applicants who test positive may re-apply for jobs with Geisinger in six months.

JOB SUMMARY:
Directs and supervises clerical support staff, including secretarial and Patient Access Representative staff. Assures that patients are treated with concern and that providers are provided with prompt and courteous service.

Performs duties to provide the highest level of patient care and maximize patient satisfaction.

Works under the general direction of the Operations Manager or Clinic Supervisor.

SKILLS AND ABILITIES:
Demonstrates required detailed knowledge in the following areas: Working knowledge of electronic medical record functions including documentation, scanning and placing orders, scheduling, and registration.

Demonstrates working knowledge of billing processes and how to trouble shoot patient complaints/questions as well as knowledge of efficient patient flow through all clerical functions in the clinic.

Must have a good understanding of office systems.

Demonstrates excellent customer service skills.

Demonstrates leadership skills and the ability to foster good interpersonal relationships.

Demonstrates effective oral and written communication skills and strong organizational skills.

Demonstrates ability to supervise and direct assigned personnel.

Demonstrates a high regard for confidentiality.

Demonstrates flexibility, tact, and ability to perform both independently and as a team member.

EDUCATION AND/OR EXPERIENCE:
High school diploma or equivalent required.

Experience in a clinical setting strongly preferred.

Minimum of one year supervisory experience preferred.

Previous customer service experience required.

EPIC knowledge preferred.

Successful completion of all Key Access Personnel (KAPS) training classes within three months of placement in position.

WORKING CONDITIONS/PHYSICAL DEMANDS:
Work is typically performed in a clinic office environment.

GEISINGER HEALTH SYSTEM

Geisinger Health System serves nearly 3 million people in Northeastern and Central Pennsylvania and has been nationally recognized for innovative practices and quality care. A mature electronic health record connects a comprehensive network of 4 hospitals, 38 community practice sites and more than 900 Geisinger primary and specialty care physicians.

As a not-for-profit, integrated-delivery health system, Geisinger is a national model of physician-led healthcare delivery. Geisinger is a leading-edge teaching institution with nearly 40 accredited residency and fellowship programs. Geisinger performs cutting-edge laboratory research at The Sigfried and JanetWeisCenter for Research.

The fourth annual Thomson Reuters 15 Top Health Systems study ranks Geisinger as one of the top 15 health systems in the United States. Geisinger was also recently named to the Becker’s Hospital Review “100 Best Places to Work in Healthcare” list for 2011.

Geisinger offers a competitive compensation package beginning day one of hire including comprehensive medical and retirement program benefits, domestic partner benefits, and more.

** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer

Women and Minorities are Encouraged to Apply

Geisinger Health System - 2 years ago - save job
About this company
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Geisinger Health System provides health care to a large portion of the Keystone State. The health care system serves more than 2.6 million...