Ds Collector 3 (es Swat)
Wells Fargo - Irving, TX

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Job Title:
Ds Collector 3 (es Swat)

Requisition Number:

Schedule Type:

Work Hours:

Telecommute Option:
Not Indicated


Job Description

Wells Fargo Dealer Services is one of the nation's leading auto finance lenders and the #1 used car lender. With regional offices serving 47 states, we offer an integrated financial services solution designed for the dealer community. We provide a broad credit spectrum of lending to the auto industry, real estate and floorplan financing, and an array of commercial banking services through Wells Fargo Bank, N.A. We offer F&I aftermarket products and services through Warranty Solutions®, a member of the Wells Fargo family of companies. Wells Fargo Dealer Services has relationships with over 11,000 auto dealers.

Collector 3 (SWAT)

The SWAT Collections department assists the Regional Collection Centers by working queues for that branch when circumstances dictate that assistance is needed. In times when volume of queue assistance requests are low, the SWAT department will assists the Early Stage Collections Department by working accounts in the L06 and L07 "Preview" account download.

Collects on designated high risk delinquent accounts. Maintains good customer relations with borrowers and effectively solves problems in an effort to resolve account delinquency and prevent losses. While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers. Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards. Maintains up-to-date customer contact information in the collections systems. May be required to support other queues to facilitate teamwork in the department. Escalates and assists other team members with calls as needed. Serves as a resource/subject matter expert and may provide training to fellow team members. May be required to initiate external contact with customers and may perform advanced loss prevention activities (i.e. skip tracing, field chasing, account settlement) or administrative work, which supports the impounding or repossession of vehicles. Other duties as assigned.

Basic Qualifications

3+ years experience in a direct customer contact, service, collections or sales environment.

Minimum Qualifications

Position Hours: Monday - Friday (three days as early as 7am - 4pm, and two nights as late as 2pm - 11pm), and every other Saturday (8 am - 12 pm).

Excellent verbal and written communication skills. Proficient computer skills.

Preferred Skills

Auto collections experience. Experience in the banking, finance or automotive industry. Experience in any position where you had to demonstrate excellent negotiation skills. Ability to read/write/speak Spanish and English.

About this company
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Wells Fargo & Company is a financial holding company and a bank holding company. It is a diversified financial services company. It...