Customer Service Representative I
MorphoTrust - Des Moines, IA

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This position is responsible for applicant appointment scheduling.

Essential Job Functions (includes but is not limited to):
  • Provide appointment-scheduling services to applicants via phone, fax, & web site.
  • Provide excellent customer service.
  • Provide directions to fingerprint locations.
  • Provide basic answers to applicants with questions about fingerprinting processes.
  • Provide basic problem solving for applicants with questions or problems.
  • Provide follow up services such as faxing of receipts, forms, general information, and price sheets.
  • Able to adhere to all company and departmental employment policies.
  • Represents the company in a credible and positive manner.
  • Responsible for upholding the principals of confidentiality as they relate to this position.

Note: In addition to the Essential Functions, also performs similar work-related duties as assigned.

Required Skills
  • Must be punctual and be able to follow daily schedule for breaks and lunches.
  • Demonstrated customer service skills.
  • Ability to operate computer, fax machine, telephone, and time clock.
  • Demonstrated typing proficiency.
Required Experience
  • High school diploma or equivalency degree, or be at least 16 years of age and currently enrolled in high school.
  • Must be a US Citizen, non-dual citizenship
  • Must be able to pass a Drug Screen, Credit and Background check

Travel Requirement, Working Conditions and Physical Demands:
  • Travel not required
  • General office environment. The work area is adequately lighted, heated, and ventilated.
  • Office environment where the employee may sit comfortably to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts; driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.

Must be a US Citizen, without dual Citizenship.

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