CommTech 4, Network Maintenance - Sterling Heights, MI (50016877)
Comcast - Sterling Heights, MI

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Division/Entity
Comcast Corporation (Nasdaq: CMCSA, CMCSK) (www.comcast.com), is one of the world's leading media, entertainment and communications companies principally involved in the operation of cable systems through Comcast Cable and in the development, production and distribution of entertainment, news, sports and other content for global audiences through NBCUniversal. Comcast Cable is one of the nation's largest video, high-speed Internet and phone providers to residential and business customers and is also the majority owner and manager of NBCUniversal, which owns and operates entertainment and news cable networks, the NBC and Telemundo broadcast networks, local television station groups, television production operations, a major motion picture company and many theme parks.

Job Overview
Responsible for performing routine troubleshooting calls, surveys,
locates, outage repair, on-call duty, shift work, track/repair CLI,
power supply maintenance, and construction maintenance in accordance
with Comcast procedures and practices. Will be called upon to
troubleshoot and resolve service failures related to any Comcast
products, to include but not be limited to Video (analog and digital,)
Comcast Digital Voice (CDV,) and Comcast High Speed Data (CHSI)
(including Home Networking and Home Plug.)

Tasks
  • Performs routine troubleshooting calls: troubleshoots the plant
through the distribution cable to the node in order to restore customer
video, CHSI, or CDV as required. Must have the ability climb poles,
ladders and operate aerial lifts 18 to 20 feet above ground, as
determined by the system's requirements. Must possess the ability to use
basic cable test equipment. Performs work near power lines and
electricity.
  • Surveys the plant in order to ensure service availability
to potential customers.
  • Performs underground location of existing
plant using system prints and cable locating equipment in order to
prevent cable damage and service interruption. Must have the ability to
read general system layouts from blueprints.
  • Responds to and repairs service interruptions during regular business
hours, shift work or when on-call as required. Normal work shift may
include evenings and/or weekends; may include 10 hour days for 4 days a
week. Must be available to work overtime including weekends, evenings
and holidays.
  • Performs CLI ride-out and track and repair leakage, as
necessary. Works and travels in inclement weather.
  • Performs
construction maintenance duties such as: splices aerial/underground
coaxial cable and equipment to restore cable plant to system
specification; splices and activates new coaxial plant as required;
repairs and/or replace damaged aerial/underground plant; and inspects,
repairs and/or replaces power supplies as necessary. Must have the
ability to use basic cable installation tools and hand tools. Must have
the ability to comply with safety procedures and requirements. Lifts and
carries loads of 70 lbs. or more.
  • During the course of normal day-to-day activities: cleans, maintains
and stocks vehicle and equipment in order to be prepared for daily
responsibilities; completes associated paperwork with each job in a
timely manner; properly operate and maintain tools and equipment;
reports need for vehicle repair or service when required and/or
prescribed; and reports any accidents, losses, injuries or property
damage to supervisor and customer when appropriate. Drives company
vehicle in a safe and responsible manner.
  • Reviews all requested
services with the customer in order to ensure understanding and
agreement; survey the installation route and review proposed route with
the customer in order to obtain agreement on the location of cable
outlet(s.) Exposure to dogs and other animals, construction areas, and
the public in general as required.
  • Pre-wires single dwelling units and multiple dwelling units (MDUs) in
order to provide ready hook-up capabilities at the time of occupancy.
Works in crawl spaces, attics, and permit required confined spaces.
Exposure to moderate noise level.
  • Performs multi-product reconnects,
requested and non-pay disconnects, and additional outlets for
residential and residential-like products. Installs and removes set-top
box and/or eMTA in order to provide customer with upgrades or downgrades
in service. Must possess knowledge of basic mathematics, the ability to
count and handle U.S. currency, and the ability to communicate with
customers in a clear and straight forward manner.
  • Performs
multi-product service calls for residential and residential-like
products. Troubleshoots the forward and return path in the drop from
the tap to the customer's equipment for multiple services. Must possess
the ability to prioritize and organize effectively.
  • Performs wall fish as required by the market (optional - not included
in national certification). Performs multi-product installations for
residential and residential-like products, complete from tap to customer
equipment in single and multiple family dwellings including prewired
units; perform installations adhering to Comcast procedures and safe
work practices, NEC and NESC requirements, and local ordinances in order
to provide services to the customer. Installations could include but
not be limited to the following: Video (analog and digital; home
theater); Comcast Digital Voice® (CDV) and/or other Voice services;
Comcast High-Speed Data (CHSI) (Home Networking and Home Plug);
Teleworker; Comcast Workplace (Internet)f. Workplace Digital Voice (WDV)
standard; Commercial Video. Manipulates connectors, fasteners, wire;
use hand tools. Must have vision ability of: close vision, peripheral
vision, ability to adjust focus and differentiate colors.
  • Possesses knowledge of the National Electrical Code (NEC,) the
National Electrical Safety Code (NESC,) the Occupational Safety and
Health Act (OSHA,) Federal Communications Commission (FCC,)
Environmental Protection Agency (EPA,) Department of Transportation
(DOT,) American National Standards Institute (ANSI,) and various state
and local codes including G.O. 95 and G.O. 128, (when applicable.)
Inspects existing bond/ground to ensure compliance with Comcast and
National Electrical Code (NEC) requirements; make new ground as required
in order to protect employees, customers, and equipment from electrical
shock or damage.
  • Checks in each job in a timely manner in order to ensure all details
of the work are recorded for entry in the customer's account once the
work is complete. Completes associated paperwork with each work order,
as required. Must be able to work while standing 50 - 70% of the time.
Determines acceptability of video, data, and voice services by
reviewing television picture quality and PC and modem connection
following any installation or work on cable services to provide the best
possible service for the customer. Educates the customer on the CDV
service and voice mail. Conduct CDV test call. Demonstrates CHSI service
and educate customer on how to connect to the service, home page,
national and local content, and web browsing using URL(s,) etc. Must
possess the ability to manipulate objects such as pens, keyboard and
mouse.
  • Provides the customer with the Comcast Welcome Kit and materials
regarding channel line up, use of set-top box, modem, and/or eMTA and
company policies as they relate to the customer as well as demonstrate
these skills in order to educate the customer on the use of the
equipment, products, and services, and company guidelines.
  • Provides
information on available services to new and existing customers in order
to sell additional services and attempt to upgrade existing services.
  • Performs standard home theater installations associated with video
installations. Must have knowledge of policies and procedures for
installation activities.
  • Must have fifteen months cable
telecommunications (and/or broadband) or similar experience. Possesses:
knowledge of cable television products and services, basic knowledge of
cable system operations, basic knowledge of a cable system overview, and
basic knowledge of the history of cable and Comcast.
  • Must have knowledge of components on the PC desktop and ability to
perform the following: launch an application; add a shortcut; log into
and navigate through a dial-up or other internet service; install
software like Microsoft Internet Explorer, Netscape Communicator,
Microsoft Windows, MS Office applications, educational software or
games; navigate through a file system via the DOS prompt or window
interface; access the Control Panel to configure components such as a
printer, modem, and monitor.
  • Must possess knowledge of PC hardware,
software and the Internet and the ability to troubleshoot and resolve
related service failures.
  • Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
  • Required Training/Licenses/Certifications: Certified CommTech 4; Valid
drivers license and satisfactory driving record. Will successfully
complete training and instruction that includes, but not be limited to,
the following topics (training should reflect the Network CommTech 4
Competencies document): Cable Theory and Terms, Construction Practices,
Troubleshooting to Node and Return Path, Track and Repairs CLI, Power
Supply - Maintenance, Forward and Reverse Alignment, and Safety
Program.
  • Applies knowledge and skills of training on the job in order
to prepare for promotion to the next level.
  • Performs other duties as
requested by supervisor in order to achieve departmental goals and
objectives. Performs other tasks as requested by the Supervisor.

Required Skills:
  • High School or Equivalent
  • Generally requires 7+ years related experience
Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.

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