Compuware Corporation, the technology performance company, provides software, experts and best practices to ensure the world's most important technologies work well and deliver value. Compuware customers include 46 of the top 50 Fortune 500 companies and 12 of the top 20 most visited U.S. web sites. The company's ongoing success depends on our employees--a diverse team of people with a set of key, common attributes. We seek positive, assertive team players who have a strong desire to succeed in a team- and customer-oriented environment. Learn more: http://www.compuware.com.
Position Description & Responsibilities:
Daily operation and support (24x7 on call) of laboratory systems. This function encompasses the following areas:
Workstation(s) (Desktop / Laptop) support.
Server(s) operation and support.
Network infrastructure (Internal and External) support and maintenance.
On-call support for pilot environment operation duties as required (rotational).
This position is required to have remote environment access. To this end, it is suggested that personnel have high speed internet access.
Interacts with users by phone, e-mail, or in person on a 24x7 support basis. Documents problem area and resolution efforts into the appropriate support database.
Performs pilot environment support activities equivalent to first and second level efforts, on a rotational basis.
Ensures that the development systems and associated pilot environments achieve high levels of availability (98% and above).
Participates in the documentation efforts associated with various operational aspects of the laboratory.
Evaluates new approaches and methods to achieve enhanced capabilities and levels of service.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strong inter-personal and communication skills; capable of writing purchase justifications, training users in complex topics, making presentations to an internal audience, and interacting positively with upper management and lab facility users.
Ability to solve problems quickly and completely.
Ability to identify tasks which require automation and automate them (Independent problem solving; self-direction).
A solid understanding of both UNIX-based (Linux, Solaris, HP-UX) and Microsoft Windows (2000, 2003, XP) operating systems. Adept at the use of performance analysis methods to tune systems, and resolve connectivity problems.
A solid understanding of networking/distributed computing environment concepts (Experience configuring network file systems (NFS), network file synchronization schemes, license manager configuration, etc).
Experience with TCP/IP networking protocols (ability to debug and manage at the network level, firewall management).
Experience with client/server architecture management (Web Services, etc).
Experience with network/host security management (LDAP / Active Directory, UNIX, etc).
Experience installing/configuring peripherals.
Ability to program in an administrative language (Perl, shells).
Exposure to database management (backup, ETL, transactional replication approaches).
True dedication to full lifecycle support, from requirement definition through data center/pilot implementation and maintenance.
Four to seven years’ systems administration experience in medium environments (heterogeneous sites with up to a 100 systems, encompassing a minimum of three operating systems) using both UNIX and MS Windows operating systems.
Compuware - 24 months ago
Compuware Corporation, the technology performance company, provides software, experts and best practices to ensure technology works well and...