Johnson Controls is a global diversified technology and industrial leader serving customers in more than 150 countries. Our 162,000 employees create quality products, services and solutions to optimize energy and operational efficiencies of buildings; lead-acid automotive batteries and advanced batteries for hybrid and electric vehicles; and interior systems for automobiles. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. Through our growth strategies and by increasing market share we are committed to delivering value to shareholders and making our customers successful. In 2011, Corporate Responsibility Magazine recognized Johnson Controls as the #1 company in its annual "100 Best Corporate Citizens" list. For additional information, please visit http://www.johnsoncontrols.com. JCI is an Equal Opportunity/Affirmative Action employer, and as such does not discriminate in its recruiting and selection process based on disability or handicap status. If you are a person with a disability and you need an accommodation during the application process, please call our Talent Acquisition Hotline at (414)-524-8999 and press option #0.
Responsible for processing and administering all work order requests, customer trouble calls and the Computerized Maintenance Management Systems (CMMS). Follows up as needed to assure customer satisfactions to work order requirements.
Receives all written and electronic customer work requests, verifies completeness of all entries, enter information into CMMS, issues work order ticket, determines appropriate supervisor and closes work orders upon completion.
Communicates with requester to determine total scope of work and priority of the work to be performed. Keeps requester apprised as to the status of the work order until completion.
Administers the preventative maintenance tracking and documentation programs, assigns and distributes the work to the appropriate supervisor, reviews scope and frequency of assignments with the supervisor and makes changes where required.
Identifies resources and materials required to execute the requested work. May verify the availability of those resources prior to scheduling the work or arranges for appropriate alternatives.
Acts as a contact/liaison between O&M staff and the requesting department for the planning and scheduling of work performed by O&M site team.
Generates and provides management reports on topics tracked such as overtime, work backlog, equipment repair history and cost, trouble calls, work orders, and customer satisfaction.
May estimate job requirements for preventative maintenance activities including number/type of O&M staff to be assigned and number of man-hours per task.
Attends daily/weekly meetings with facility maintenance management to develop the next day/week's schedule, reviews the status of scheduled work orders, and discusses new, incoming work orders.
Submits written notifications to departments to coordinate upcoming shutdowns.
Utilizes computerized maintenance management system to manage work orders history and track job status and repair costs.
Assists with coordination and recommendation of the use of outside services when outside labor is required to execute jobs.
May identify opportunities to improve process, planning or performance through analysis of work order flow, project demands and expectations.
May review utilization and cost data to recommend corrective actions to reduce costs.
Performs all work in accordance with established safety procedures.
Complies with all company policies and procedures and adhere to company standards.
Performs other duties as required.
Associate or Technical Degree in Mechanical, Electrical, Electronic or related area.
Three to five year's progressive experience in scheduling/planning activities of facilities maintenance within regulated manufacturing industry. Knowledge of building trades, property management, craft skills, and engineering or comparable industry experience desired. Demonstrate working knowledge of regulatory code requirements for related fields (i.e. FDA, AAALAC, OSHA, EPA). Must have excellent verbal and written English and Spanish communication skills. Must have good organizational skills. Must have knowledge of blueprints and utilization of PC based systems. Familiarity with an automated maintenance management system is a plus. Must be a team player committed to working in a quality environment.
Service Operations & Management
Building Efficiency North America
Johnson Controls - 23 months ago
Johnson Controls, Inc. (Johnson Controls) provides automotive interiors, products and services that optimize energy usage in buildings and...