CSSR - Sitka
300 LINCOLN STREET - SITKA, AK
This position is located at the Sitka Store and will be 40 hours per week.
Do you like resolving customer issues? Enjoy offering customers products and services that meet their ongoing financial needs? Have a passion for exceeding your sales goals while providing exceptional customer service? Want frequent recognition and rewards for top performance?
Come join our team!
Responsibilities include providing prompt quality customer service along with support to Bankers and store management. Performs wide range of services including document preparation, account servicing/maintenance (account reconciliation, address change, stop payments, account closings, transfers, notary, processing check orders), and problem resolution. Solicits new accounts and cross-sells products and services. May follow-up on Teller referrals and may have teller responsibilities. May spend up to 40% of time on sales and up to 40% time on cash transactions.
1+ year customer service experience.
Demonstrated sales and/or referral skills. Previous experience in assessing customer needs. Previous cash handling experience. Demonstrated use of computer skills; excellent communications skills. Ability to work a schedule that includes working weekends and some holidays.
Previous experience in retail sales or the financial industry, Previous experience meeting customer satisfaction goals, Previous experience meeting sales goals, Multilingual speakers are encouraged to apply
Wells Fargo & Company is a financial holding company and a bank holding company. It is a diversified financial services company. It...