Infrastructure Delivery Leader (IDL)
This H-Band Infrastructure Delivery Leader (IDL) role supports the IT BSA (in the Enterprise Applications CIO Area). This position reports to the Infrastructure Delivery Owner accountable for infrastructure delivery support of the EA and NF CIO Areas. The IDL role requires a level of technical skills, business knowledge, I&O delivery process knowledge, I&O financial process knowledge, and relationship management maturity that is unique. At the H-Band level, an exceptional degree and caliber of thought leadership, communication skills, and ability to manage multiple high priority activities simultaneously is required. The successful candidate will have demonstrated not only these skills, but will also have an appropriate level of executive presence and relationship management maturity.
Infrastructure Delivery Leader (IDL)
The Infrastructure Delivery Leader (IDL) leads IT infrastructure solution development for an assigned business solution area (BSA). They are the primary point-of-contact for BSAs, application developers, Nationwide associates and other IT infrastructure consumers. They also serve as the escalation point for any infrastructure issues experienced by the assigned BSA when normal processes aren¿t working, providing overall relationship/account management for the business unit.
The Infrastructure Delivery Leader works with application areas, business units and staff offices to deliver the right services to meet business goals and strategies and also leads the BSA teams, balancing business needs with infrastructure stewardship.
This role leads development and provides oversight to the execution of a portfolio of infrastructure solutions aligned with application development business needs and IT imperatives. They are responsible for infrastructure solution delivery for the BSA, bringing together Infrastructure Engineering and IT Operations associates to create a ¿virtual¿ solutions team dedicated to a single BSA.
Associates should refer to the Infrastructure Engineering Profession Guide to identify responsibilities common to all roles within this profession.
Infrastructure Delivery Leader Role Accountabilities:
1. Drives engineering and operations excellence
2. Continuously improves and enhances existing environments
- Collaborates with application and infrastructure teams to develop application-aligned technology roadmaps; engages vendors to complete roadmaps as needed
- Drives adherence to industry best practices
- Drives adoption of standard builds/templates for all technology platforms
- Adheres to Nationwide Engineering Infrastructure Standards focused on reducing the amount of custom technology and solutions introduced into the environment
- Drives solution improvements through optimization, enhancements and implementation of new features and functions
- Provides business unit perspective and collaborates with other infrastructure teams as well as architecture to ensure the success of infrastructure products
- Coordinates ¿Proof of Concept¿ labs for enhancements, new solutions and competitive bake-offs
- Leads business unit in executing capacity planning, including driving requirements to meet current and future needs, periodically tracking/reporting to understand current capacity posture, analyzing reports and delivery recommendations to remediate capacity issues and implementing capacity enhancements based on the recommendations
3. Delivers infrastructure solutions and services
- Coordinates creation of application-specific infrastructure currency plans
- Ensures performance of all solutions meet or exceed requirements
- Collaborates to develop meaningful metrics driving fact-based decisions on a given environment/solution
- Champions proactive system maintenance, disaster recovery planning, data backup and recovery, inventory and configuration management and utility product management
4. Supports operational efforts to improve and maintain the environments
- Accountable for business unit project portfolio from business case, initiation and delivery
- Serves as the Infrastructure Delivery Executive for infrastructure segments of business projects
- Designs standard, custom IT solutions for business partner projects, including pre-production testing, performance tuning, handoffs and certification
- Delivers major infrastructure enhancements and changes
- Coordinates application effort to support infrastructure projects that require resources from BSA teams
- Leads technology optimization and migration efforts
- Fulfills requests for infrastructure products and services
5. Has additional duties, including:
- Escalates production engineering processes such as Level I & II support, incident management, root cause analysis, problem management, change management, release management and knowledge management
- Collaborates with Production Engineering to perform environment/solution assessments
- Assists with disaster and business recovery planning and testing
- Managing technical vendors
- Regularly reporting on BSA-level production availability, change quality, incidents and impacts, product consumption, project delivery, infrastructure initiatives and new technology
The ideal Infrastructure Delivery Leader starts the job with certain experiences. The bulleted list below outlines experiences common to all individuals in this role.
JOB SUMMARY: Contributes overall strategic vision and integrates a broad range of ideas regarding hardware/software systems engineering. Recognized across the organization for systems hardware/software engineering expertise and sought as a resource for resolution of unique or the most complex systems engineering problems. Leads in the most complex and critical systems engineering projects involving multiple disciplines and may impact multiple business units. Acts as a formal and/or informal mentor to less experienced associates.
- Ten or more years IT experience
- Experience managing processes and/or projects with infrastructure content
- Experience with complex infrastructure design and troubleshooting
- Experience with multiple technologies, applications and infrastructure
- Solid experience with the Microsoft Office Suite (i.e., Word, PowerPoint, Excel, etc.)
- Experience with or understanding of IT Infrastructure, including hardware (e.g., office printers, desktops and handheld devices), middleware, operating systems, data storage and data warehousing, voice/data/video networking, contact center technologies, multimedia, lab and production facilities and collaboration tools
- Understands incident and problem management techniques/processes
- Experience managing processes and projects *****************************
REPORTING RELATIONSHIPS: Reports to Director/AVP/Vice President; typically no direct reports but may lead project or virtual teams.
CORE DUTIES AND RESPONSIBILITIES:
1. Serves as the top level technical expert in the analysis, design, development and implementation of the most complex solutions, modifications, or enhancements to existing hardware/software applications or a suite of integrated operating systems for the company and/or a particular business unit. Identifies and defines new hardware/software technologies to fit specialized business needs and configurations.
2. Leads in the design, development, testing, debugging, documentation, and implementation of the most complex hardware/software components, tools, and utilities including databases, middleware, and personal computer systems.
3. Serves as the top level technical expert in all aspects of the most complex systems hardware/software engineering projects, which involve multiple disciplines and platforms and impact multiple business units or perhaps the entire company.
4. Leads the configuration management, technical vendor management, problem mitigation, change management, and critical situation management to the most complex systems as well as their multiple platforms and software applications.
5. Serves as the top level technical expert for configuration/capacity planning, software product evaluation, systems performance analysis and optimizations for software/hardware systems.
6. Provides top-level consultation and technical expertise to senior management on the most complex systems integration, compatibility, expandability, ease of use, and multiple platform issues as they relate to hardware/software.
7. Serves as the top level technical expert in the planning of the most complex software/hardware product evaluations and develops and recommends advanced, technical strategies and solutions to senior management. Leads all assessments of risk, cost, and return on investment scenarios and impact as well as potential compatibility issues with existing hardware/software systems.
8. Leads in the installation of the most complex hardware/software products by analyzing the current system environment, using technical tools and utilities, performing complex product customization, and developing implementation and verification procedures to ensure successful installation of systems hardware/software.
9. Leads in the design, development, testing, selection and implementation of new technical strategies, solutions, products and servers as they related to hardware/software operating systems and applications.
10. Conducts long-term strategic planning activities for the development and implementation of hardware/software systems architecture and technical guidelines. Responsible for the selection, directions and performance of engineering activities and analysis studies. Collaborates with Architects to develop short and long term technology roadmaps.
11. Ensures the currency of each environment through analysis and implementation of remediation plans.
12. Drives solution improvements through optimization, enhancements, and implementation of new features and functions.
13. Determines systems hardware/software requirements and design. Develops and manages project budgets and deployment including the training and development of personnel.
14. Contributes overall strategic vision and integration of broad range technical solutions regarding the most complex systems engineering issues. Recognized across the organization for hardware/software systems engineering expertise and sought as a resource for resolution of the most complex and critical hardware and software systems engineering problems.
15. Assists in the development and implementation of strategic policies, procedures, standards, systems requirements and controls to ensure that hardware, software and/or personal computer products support and comply with the overall information technology goals and initiatives.
16. Acts as a mentor and source of direction, training and guidance for less experienced staff.
17. Performs all other duties as assigned.
Education: Undergraduate studies in computer science, management information systems, or a related field is strongly preferred.
Knowledge: Proven knowledge in advanced operating and personal computer systems. Must have an in-depth understanding in multiple hardware and software platforms, products and applications. Proven knowledge in technical diagnostic and analytical tools. Extensive knowledge of project management concepts and techniques required. Thoroughly understands incident and problem management processes.
Certification/ Designation: Certification designation in Project Management or specific technology is strongly preferred.
Experience: Ten years of technical software and hardware development, installation, or operational support. Five years of project management experience is preferred.
Skills: Must be able to serve as the top technical expert for the discipline of hardware/software systems engineering. Must have the ability to analyze the most complex systems that have multiple platforms, widespread impact and call for interpretation and coordination of highly technical and complex fields of information. Must have strong analytical and decision-making skills. Must possess interpersonal savvy and well-developed project leadership ability. Must be able to perform financial and risk analysis on complex operating systems and platforms. Must have strong project as well as process management skills. Must possess negotiation skills. Must have strong oral and written communication skills to interact with all levels of personnel, senior management and vendors.
Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.
Staffing Exceptions: Staffing exceptions to the above minimum job requirements must be approved by the: Vice President and Human Resources.
Overtime Eligibility: Not Eligible (exempt)
Working Conditions: Normal office environment. Non-standard or extended work may be required based on project needs.
ADA: The above statements cover what are generally believed to the principal and essential functions of this job. Specific circumstances may allow or require some associates assigned to the job to perform a somewhat different combination of duties.
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