This position could be providing coverage for the Flowood, Ridgeland, or Madison Branches.
POSITION DESCRIPTION: CUSTOMER SERVICE REPRESENTATIVE (CSR) Ideal candidate would have a minimum of 1 year of successful teller experience. This candidate will provide support to branches in Flowood, Ridgeland, Madison. EXPERIENCE, SKILLS, AND BEHAVIORAL TRAITS REQUIRED TO SUCCESSFULLY PERFORM THIS JOB: A Customer Service Representative (CSR) is responsible for providing a variety of sales and service functions, including making referrals, processing savings, checking and loan transactions, cashing checks and selling Official Checks. A CSR is considered a critical link between the bank and our customers. It is the CSR s primary responsibility to inform customers of the bank about services and provide an exceptional customer experience. A genuine interest in serving the customer is the key to being a successful CSR. PRIMARY RESPONSIBILITIES: The primary responsibility of the CSR is to provide quality service to customers of the bank through both the lobby and drive-in of the branch. The CSR works as part of the Branch team to ensure individual and branch goals are met. The primary duties of a CSR are: " Understand bank mission, organizational structure, employee handbook, bank security, policies and procedures, standards of conduct and incentive program " Establish weekly Sales goals and look for opportunities to recommend additional products and services " Desire to share responsibility of Sales goals with Team. " Have an awareness of general banking services " Have general knowledge of bank s products and services " Be aware of competitor bank services and advantages of bank " Promote bank services and cross sell bank products through referrals " Operate network computers/software, and other equipment necessary to handle transactions. " Accept deposits of cash and/or checks " Process withdrawals and cash checks up to designated limits " Have knowledge about the importance and requirements of, and how to complete Currency Transaction Reports (CTRs) " Accept loan payments of all types " Redeem cash items for deposit or cash " Provide information for customers regarding products and services " Sell official checks, bank money orders and travelers checks (if offered) " Process cash advances on credit/debit cards " Balance cash and negotiable items " Participate in on-going training " Know where the CRA notice, statement and public disclosure file is located in the branch, and who the CRA Officer is " Know when to report suspicious transactions/activity/situations to appropriate personnel " Participate in the general upkeep and appearance of the branch SECONDARY RESPONSIBILITIES: Other duties or responsibilities that may be assigned to the CSR are: " Combination and or key control " Opening and processing night depository and ATM " Control of negotiable instruments " Participate in the branch incentive program " Other duties as designated by management ESSENTIAL FUNCTIONS: QUALIFICATIONS: " Minimum high school graduate or participate in a qualified high school work program " Basic math aptitude and proficiency " Demonstrated positive academic record " Achievement in social and/or extracurricular activities preferred " Must have a professional appearance and manner " Successful completion of all required CSR training " Ability to achieve personal Sales goals " Excellent attendance record " Good hand/eye coordination " Good mathematical ability PHYSICAL: Read, write, speak clearly over the phone and one-on-one conversation, count currency and coin, operate CSR related equipment, read on-line computer screen, and to use, proficiently, the following equipment: " Main frame software and printers " Coin dispenser " Combination locks " Coin counting machine " Drive-in tube " Adding machine " Fax machine " Visa/MasterCard authorization machine " Check protector " Currency counting machine " Copy Machine " ATM " Awareness of the alarm systems MENTAL: " A CSR must read at a level sufficient to understand memorandums, instructions, and CSR related forms " He/She must be able to write in a clear, concise, and legible manner and have math skills to add, subtract, multiply and divide " The individual must be able to work alone or in a team environment " The CSR must be able to work under time constraints, use good judgment, and act in a tactful, professional, non-irritated manner while dealing with the public and fellow employees OTHER: " Must be able to consistently work a required assigned schedule " A CSR is considered in training for Lead CSR " Generally, CSR status extends for a minimum of six months with Bank or equivalent experience and at the end of the six month period the CSR should have successfully mastered the requirements listed " A CSR will receive annual reviews. After one year, a CSR may qualify for a salary adjustment and may be eligible to be considered for Lead CSR training, as a position becomes available.