The HA Showroom Store Manager is responsible for management and overall performance of the entire store. This includes, but is not limited to, selecting, scheduling, supervising, directing, coaching, counseling, disciplining, training and performance management of associates; sales volume, key driver and profitability analyses; maximization of credit and other miscellaneous revenues; expense management and overall financial performance; identification and solution of business problems; creation and implementation of competitive strategies; managing productivity standards; and overall store management responsibilities.
Scope: Stores average no less than $2.5M in total revenue. The SGM is responsible for and directly manages no less than ten (10) associates. The SGM is responsible for the overall management and performance of the store, store associates, and other district and home office projects as assigned. The SGM is expected to spend well over 50% of his/her time on management duties on a daily and weekly basis.
Key Roles and Responsibilities
Develops a high performance team by hiring, coaching, developing and managing performance of associates
Plans, directs and supervises the work and productivity levels of associates to ensure standards are met or exceeded (e.g. Receiving processes to yield appropriate merchandising and replenishment of the sales floor, customer facing positions to understand their role in interacting with the customer to meet or exceed his/her needs, etc.)
Recognizes associates for exceptional performance through the management of the entire sales floor and operations
Conducts observation, training and coaching of associates in selling process and skills (Customers for Life, Discovery Usage Guide).
Makes appropriate decisions on associate performance, up to and including termination of employment following various appropriate disciplinary processes, and coaches leads in the store to appropriately address performance concerns in their respective departments
Assesses associates career potential through talent management processes; helps create opportunities for associates to enhance their existing skills to prepare for future roles; identifies, mentors and plans next steps for potential promotable associates; makes decisions on promotional moves for associates (coaches managers and leads to do the same)
Consistently uses communication vehicles such as Store wide meetings, town hall meetings, etc. to ensure associates are well-informed of upcoming store events and company initiatives, business and merchandising strategies and goals
Develops and implements sales, associate and other initiatives throughout the store
Plans and holds one-on-one meetings with associates to improve performance, set standards, and plan future development of those associates.
Sets plans and strategy to lead the store to ensure achievement of business goals in sales and miscellaneous revenue
Fully optimizes Credit (ex. Share, AccountCare, new accounts) and other miscellaneous income opportunities (maintenance protection agreements, installation, gift cards, Home Service Leads, etc.) within the store
Understands local market focus and tracks competition and trends in the market; communicates with District, Region and Home Office Support to address unique local market considerations
Educates associates on financial literacy and productivity measures to help each associate understand how he/she contributes to the storeâ€™s overall sales performance
Conducts financial review, analyses, and long term planning and management of business and key drivers to impact sales and profit.
Reports/presentations to Director of Store and Home Office leadership regarding business performance, identification of areas of opportunity, and plan and strategy to enhance performance and/or remedy issues.
Sets plans and strategy to manage expense, understand and drive margin, maintain appropriate merchandise protection standards
Manages expenses to include appropriate spending, payroll allocation, etc.
Other duties and projects as assigned.
A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:
Medical and Dental Plans
Health Care and Dependent Daycare Flexible Spending Accounts
Short and Long-Term Disabi