Communications Officer I
Palm Beach County Sheriff's Office - West Palm Beach, FL

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Company Description:
Law Enforcement Agency

Job Description:

Handles emergency law enforcement communications via radio dispatch, emergency and non-emergency telephone calls, and utilizes local/national computers. Receives, screens and monitors emergency and non-emergency calls from the public and other police/public safety agencies by radio or telephone; categorizes and prioritizes calls. Maintains communications with all parties involved in emergency situations; conveys information to/from emergency personnel, general, public, public safety agencies, utilities, businesses and other personnel within the department. Dispatches appropriate personnel to incident locations; monitors radio traffic and maintains awareness of activities. Effectively communicate while working in a stressful environment. Incumbent will have contact with individuals that are often difficult, hysterical, intoxicated, irrational, or confused

Job Requirements: High school diploma or GED supplemented by one (1) year full-time experience working in an environment which requires multi-tasking. The position requires the ability to utilize computer monitors, equipment, telephones and must be able to type. Must be able to work at a fast pace with little to no control over the incoming workload. Must be able to maintain intense concentration and attention for extended periods of time. In addition, applicant must have customer service experience and must successfully pass computer-based Communications testing in order to proceed to the oral interview. Position requires minimum two (2) year commitment to the division after successful completion of training.

Upon successful completion of the PBSO Communications academic classroom, the Florida State Exam for Public Safety Telecommunicator must be taken and passed. This testing will be administered by the State of Florida, Department of Health.

WORK SCHEDULE: Shift Work - 24 hours per day/7 days per week, including weekends and holidays. Work assignments also mandatory during hurricane, evacuation, or other states of emergency.

SALARY: Starting salary during training is Pay Grade 180, $3,401 per month. Upon successful completion of training, a Communications Officer I will move to a Communications Officer II, Pay Grade 200, $3,555 or Communications Officer III, Pay Grade 220, $3,715 based upon skill set achievement and position availability - plus an excellent benefits package.

SELECTION PROCESS: The selection process will consist of three (3) phases:
Phase I : Applicant must successfully pass computer-based Communications testing. Qualified applicants will be provided a copy of basic computer-related skills prior to testing.
Phase II: Applicant will be required to attend a mandatory Orientation.
Phase III: Oral Board Interview which will constitute 100% of the final pass/fail selection weight. All offers of employment to external applicants and internal part-time to full-time candidates are also subject to and contingent upon successful completion of the CVSA/polygraph, background investigation, pre-employment physical examination and drug screening.

Applicants with a disability who require accommodation within the application/interview process should direct a request in advance to Human Resources.

DATE, TIME, AND LOCATION: Testing will be conducted by the Communications Division. The date, times, and location of the interview process to be announced, in writing, by the hiring division.

FINAL RANKING: Eligibility list will be produced in alphabetical order based on a pass/fail process with 3.0, the minimum passing score, which is equal to 60 points.

SELECTION/DURATION OF ELIGIBILITY LIST: Generally has a life of one year or until exhausted whichever is sooner, based on the date Human Resources certifies it is effective. The commander may select any qualified candidate appearing on the list for the vacant position. After filling a vacancy from the eligibility list, the commander may let the remainder of the list expire or repost any future vacant positions.

REVIEW AND APPEAL PROCESS: An appeal of a decision, scoring error, or test results shall be made in writing to the Human Resources Division Manager or designee within seven (7) calendar days after the release of any score or decision that eliminated the candidate from the process, or affected the candidate's score. This appeal process is the only method to appeal these matters and is available to internal PBSO applicants exclusively.

Palm Beach County Sheriff's Office is an Equal Opportunity Employer
Veterans' Preference to be requested at time application is submitted


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