Network Voice Analyst- Lead for Field Location Support (L6)
Daimler Trucks North America - Portland, OR

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About Us

Since 1942 Daimler Trucks North America LLC (DTNA) has profoundly altered the face of North American highways. DTNA and its affiliate, Detroit Diesel Corporation (DDC), constitute the largest and most diverse company in the North American commercial vehicle market. Our DTNA family includes the iconic heavy- and medium-duty vehicle brands Freightliner Trucks, Western Star Trucks, and Thomas Built Buses. We also manufacture Freightliner Custom Chassis, Axle Alliance axles and components, and Detroit® engines to ensure a quality product, through and through. Our state-of-the-art Detroit Diesel Remanufacturing (DDR) facilities breathe new life into salvaged engines and components, restoring them to their original condition and functionality and supporting our mission of environmental sustainability. Daimler Trucks North America offers challenging and rewarding careers at its locations across North America in diverse business and technical fields. If you crave international experience, DTNA's parent company, Daimler AG, provides opportunities for overseas placements and travel.

Daimler Trucks North America - Where great people do great things!

Job Functions

Provides a working knowledge of technical support and design for voice systems

Works directly with Telecom vendors/suppliers of new and existing voice services

Assists with Telecom contract negotiations

Lead internal annual telecom audits

Coordinates and manages field location adds, moves and changes on Legacy PBX and VoIP systems.

Provides project management for Network Voice at Corporate and field locations.

Works with the business and Field location IT Systems owners to roll out new voice technologies

Provides level 2 support for Voice Systems

Responds actively and sensitively to the needs of our customers with a commitment to service and excellence

Provides and communicate a working knowledge of Daimler and DTNA Legacy Voice and VoIP systems design, standards and services

Manages tasks through CISM

Participates in weekly on-call rotation, after-hours maintenance

Experience in communicating effectively through oral and written methods

Demonstrates a commitment to excellence and the process of continuous improvement

Open and responsive to change

Demonstrates the ability to manage and prioritize projects and tasks

Demonstrates effective time management and has the ability to work independently.

Basic Qualifications

Bachelors degree and 1 year of experience; OR, an Associates' degree and 2 years of experience; OR, 6 years of related Daimler experience is required.

Two-year technical or business degree and the equivalent of three to five years of Voice Information Technology experience are preferred. Excellent decision-making, problem solving and technical writing skills is preferred. Advanced technical proficiency in relevant operating systems, applications and/or languages is preferred

Additional Information

Final candidate must successfully complete a pre-employment drug screen and criminal background check.

Daimler Trucks North America and Detroit Diesel Corporation are equal opportunity employers.

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What moves you? For Daimler Trucks North America (DTNA), it's a rhetorical question. The subsidiary of German automaker  Daimler AG...