Sr. Technical Support Engineer - SUSE Linux
Suse - Provo, UT

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Provide senior level technical support for customers using SUSE Linux products.

Required Skills:
  • Ability to provide accurate and timely resolutions to customer issues over the phone or electronically
  • Outstanding customer service skills
  • Pursue quality and continuous improvement
  • Excellent analytical, interpersonal, communication, and technical writing skills are necessary
  • Ability to analyze complex issues and alternative solutions, making logical decisions based on overall customer needs
  • Ability to prioritize tasks and manage time efficiently
  • High level of initiative and self-motivation
  • Strong background in administering and troubleshooting Linux
Duties and Responsibilities:
  • Troubleshoot and resolve complex, critical and sensitive support issues over the phone and electronically. This could include on-site visits.
  • Document solutions to known issues
  • Management status and activity reporting to customer and SUSE
  • Availability to occasionally be on call after hours and on weekends

Minimum Qualifications:
  • Bachelor's degree in Information Systems, Computer Science, Electrical Engineering, or similar technical field or equivalent experience required
  • Must have 7+ years of experience in related position with a technology company
  • Demonstrated, strong skills with customer service
  • Programming experience preferred
  • CLP, CLE certification and/or practical experience with Linux is desired
  • Extensive PC experience required
  • Experience with multiple network operating systems such as NetWare, Linux and Windows is required
  • Ability to travel to customer's locations and resolve technical issues while maintaining good relationships with customer and Novell / SUSE is required


Skills Required


About this company
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With more than 340 employees, SuSE Linux AG is one of the world's largest Linux specialists. Thanks to its stability and quality, SuSE Linux...