ARINC Managed Services is looking for an Associate Customer Care Specialist to join it’s team in Annapolis, MD. The selected candidate will handle incoming calls and ascertain if the call is of a customer service or technical nature. Open call and trouble tickets in our ticketing system database for all incoming inquiries. Process and/or forward technical problems to field technicians or on-call engineers as appropriate for resolution. Track open trouble tickets to resolution. Interface with Operations Center personnel, customers, technicians and management.
The successful candidate must demonstrate strong customer service and communications skills – both written and verbal, good computer skills, good problem solving skills, good multi tasking skills, and ability to work independently. Ability to work in a 24x7 operations environment, and willing to work a rotating shift schedule. Less than two years of related experience. Associates degree or equivalent is required. Additional work experience may be substituted in lieu of educational requirements. Fluent in English (reading, writing and speaking). Familiarity with airline/airport operations, terminology and culture is preferred.
One or more years of customer service experience. Excellent customer service skills, outstanding phone skills, good typing skills, basic knowledge of MS Windows and Office applications, and ability to work in a 24x7 Operational Environment
Mandatory Experience: Prefer candidates who are bilingual and speak fluent Spanish.
Education: Requires a High School degree or equivalent.
Amount of Travel Required for Position
ARINC - 18 months ago