The Product Manager is a senior-level individual contributor whose role spans business, technical, and project management disciplines. This position assumes an entrepreneurial approach to products and ownership of their success, leading the creation of business solutions for the drugstore.com family of web stores. The Product Manager drives and articulates business requirements, defines the business design of solutions, establishes the ROI for the initiative, manages change, and ensures overall product success. This position is responsible for projects from the business perspective and owns the process for ensuring that designed solutions meet business needs. This includes all activities pertaining to product strategy, market requirements, positioning, and launch of products and corresponding partner technologies that are delivered as part of the solution.
Product Managers interface with functional business owners, subject matter experts, IT and customers to ensure that projects delivered satisfy customer needs, solve business problems and deliver promised value.
Key Responsibilities and Activities: Identify the business opportunities, what messages resonate with customers, what the competition is doing, and how to inspire or influence shopping behavior. Author or help produce Business Requirements Document, use cases, and functional descriptions for existing and new products. Gather and define requirements to provide exceptional consumer experiences intended to increase customer conversion, loyalty and revenue per customer through usability, personalization, features and promotional efforts. Work with program managers to ensure that functional requirements appropriately address business requirements. Work with product designers to ensure solutions have suitable designs. Meet milestones and quality/customer experience objectives. Serve as the business team liaison to IT for all business-related project decisions Enlist support from site production and operations (technical services, customer care and distribution) teams to ensure successful launch and on-going operations. Participate in weekly IT meetings, providing market-driven guidance on bug fixes, patches and other solutions. Answer product-related questions from partner organizations such as marketing, merchandising and customer care. Create and deliver presentations, white papers, and other informational tools.
Requirements: Bachelor's degree in marketing or related field 5 or more years strategic planning and product management, product planning or program management experience in a web-based environment; experience specific to e-commerce preferred Precise verbal and written communication skills and the ability to clearly define and articulate issues and requirements to both technical and non-technical audiences Adept analyst with well-honed problem solving skills Experience assembling product requirements from multiple sources (e.g. research, usability, consumer feedback, competitive assessment) Organizational skills; ability to manage multiple short- and long-term projects simultaneously Proven ability to lead cross-functional teams and work across organizational lines in a fast-paced, results-oriented, deadline-driven environment; demonstrated software requirements management experience Advanced desktop computer skills including proficiency with Microsoft Office and related productivity applications; software and/or web development experience a plus