Customer Care Specialist - Baldwin, GA
Windstream Communications - Baldwin, GA

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Join our team and take your career to the next level. Windstream is a communications and technology solutions provider with operations in 48 states and the District of Columbia, generating about $6 billion in annual revenues. We provide IP-based voice and data services, MPLS networking, data center and managed hosting services and communication systems to businesses and government agencies. Windstream also delivers broadband, digital phone and high-definition TV services to residential customers primarily in rural areas and we operate a local and long-haul fiber optic network spanning 100,000 route miles.

Join our team and take your career to the next level. Windstream is a communications and technology solutions provider with operations in 48 states and the District of Columbia, generating about $6 billion in annual revenues. We provide IP-based voice and data services, MPLS networking, data center and managed hosting services and communication systems to businesses and government agencies. Windstream also delivers broadband, digital phone and high-definition TV services to residential customers primarily in rural areas and we operate a local and long-haul fiber optic network spanning 100,000 route miles.

Handles inbound calls in a call center environment on a variety of subjects. Resolves customer inquiries, billing issues and product/service concerns. Explain and sell products and services to new and existing customers. Access and update customer accounts through computer based systems with the customer on the phone. Gains and maintains product/service knowledge, working knowledge of telephony technology and industry updates. Other duties as assigned.

Minimum Requirements: Good telephone communication skills and customer interface ability. Ability to manage multiple priorities in a fast paced environment, use proper discretion in evaluating/elevating customer issues, work as a team player, and defuse difficult situations. PC skills (Windows), 10-key and keyboarding skills. The ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry. Must be able to work flexible hours on a rotating schedule including evenings, holidays and weekends. Also, overtime may be required.
Education/Experience: High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for experience as deemed appropriate.

Desired Qualifications: At least 1 year of call center experience, preferably in the telecommunications industry. Relevant systems knowledge. Bilingual (Spanish/English) skills a plus. Sales experience a plus.

Educational Assistance
  • Tuition Reimbursement

  • Professional Dues Reimbursement

  • Career Development and Training

  • Paid Time Off
  • Vacation

  • Holidays

  • Health Insurance
  • Medical and Dental Insurance Options

  • Prescription Drug Plan and Vision Coverage

  • Pre-Tax Flexible Spending Accounts

  • Retirement Plans
  • 401(k) Plan With Employer Match


  • Experience the benefits of a growing company
    For all that you put into your job, you deserve the best in return. From a friendly, team-based environment to progressive salaries and health plans, our benefits work hard for you. See for yourself.

    Employment at Windstream is subject to post offer, pre-employment drug testing. EOE/AAP Employer.

    There is no relocation package offered for this position.
    We offer competitive salaries, a comprehensive benefits package, and opportunities to grow your career within an excellent working environment.
    WINDSTREAM IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

    Windstream Communications - 14 months ago - save job - block
    About this company
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    Windstream Corporation (Windstream) is a provider of telecommunications services in rural communities in the United States. The Company owns...