MTI Distributing, Inc., a subsidiary of The Toro Company, is the exclusive distributor for Toro commercial and irrigation equipment in Minnesota, North Dakota, Northern South Dakota, Western Wisconsin, Iowa, Western Illinois and Eastern Missouri. As professionals in turf equipment it is our goal to partner with our customers to provide solutions to their equipment needs and to help them to improve their results. We are committed to a standard of performance that sets us apart from our competitors and delivers the best value to our partners.
MTI has an opportunity for a professional, talented and motivated Parts Representative in our Brooklyn Center, MN location.
MTI offers a competitive salary; based upon the qualifications of the selected candidate. Our benefit program includes: 401(k), medical, dental, life, disability insurance, generous paid time off and holiday pay.
Receive inbound customer phone calls for parts orders. Ensure customer expectations are met by ensuring an accurate parts order is placed. Specific parts order details would include: parts availability questions, parts pricing questions, communicate delivery options and costs along with back ordered parts statuses.
Receive customers at will-call counter in a timely manner ensuring minimal wait time.
Appropriately manage cash drawer and credit card transactions.
Respond to incoming faxes and internet contacts and respond appropriately.
Keep will-call area organized and neat in appearance.
Work closely with internal departments such as technical service, sales and purchasing to better understand overall customer requirements to assure a low effort customer experience.
Perform other duties as necessary and requested to successfully complete job. Includes seasonal work flow fluctuations.
Maintain product knowledge on equipment to provide solid, accurate information to customers.
As required, provide assistance with customer parts training.
Must have a good credit standing. Credit check will be run prior to hire
4 year degree or 2 yr. degree plus 2 years of experience in the industry. Degree in a technical field preferred.
Possess strong communication skills.
Possess strong customer service focus.
Proficiency in Microsoft applications. Trend / Parts Smart experience desired.
Must be organized and able to manage multiple tasks.
Must be able to lift 75 US Pounds.
The qualified candidate will be subjected to pre employment background check, credit check, physical, and drug screen.
The Toro Company - 17 months ago