Training Design and Development Specialist
The Hartford - Allentown, PA

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WHY JOIN CATALYST360°?

Catalyst360° is a multiple channel contact center focused on providing best in class customer relationship management through exceptional sales and service for our clients and partners. Every customer interaction is maximized to promote the right answers at the right time, building customer loyalty and program value. We use our unique core competencies to help clients and partners navigate complex issues and build trusting, long-term relationships. We use technology that is smart and streamlined to provide the best possible answers for each customer and connect with them in new and innovative ways.

As a business of The Hartford’s Consumer Markets Division, Catalyst360°supports The Hartford's relationship with AARP as the member services provider for its health insurance program. We offer professionals every possibility for growth. And whether we're helping customers or building careers, we're experts at creating the kind of advantages that help people reach their goals.

To learn more about Catalyst360°, visit our website

http://www.catalyst-360.com/

WHAT ARE THE RESPONSIBILITIES OF THE POSITION?

Design and develop on-line/facilitated training to support a project or change in procedures and or systems. Attend meetings, document the plan, document training content, develop content, pilot content, deploy or facilitate training, and report training.

Facilitate virtual/classroom training sessions

Non-project communication, organize task, estimate and report project hours

Release Support – Attend User Acceptance Testing sessions, review changes discuss training needs

Support administration of Learning Management Systems

Self Improvement – attend webinars, on-line tutorials and conferences

Qualifications

WHAT ARE WE LOOKING FOR?

Technical/Functional Skills:
Expertise in Adobe Dreamweaver, Photoshop, illustrator, flash, Captivate

Expertise in Certpoint Systems Content Creator or similar content management tool

Expertise in Camtasi

Expertise in all Microsoft products including Access, SharePoint designer and Publisher

Expertise in SharePoint administration and site creation

Competencies:
Understands business applications and has organizational knowledge

Understands and implements root cause analysis

Excellent problem solving skills

Good time management

Leadership proficiency

Typical Education/Experience/Certifications/Licenses:
Experience in the training field as a facilitator and designer/writer

Experience in e-learning development

Bachelor’s degree in Instructional / Educational Technology or Instruction Design a plus

WHAT IS THE COMPENSATION OPPORTUNITY?

At Catalyst360°, our compensation philosophy is simple: we pay competitive base salaries and reward performance. In addition, you will be eligible to participate in our comprehensive benefits program including Medical, Dental, Life and Disability Insurance, a 401K Plan, an Employee Stock Purchase Plan, Tuition Reimbursement, Paid time off and paid holidays, plus incentive bonuses and more.

Our Core Values: Integrity • Financial Discipline • Diversity & Inclusion • Customer Focus • Winning Spirit • Teamwork

The Hartford is an Equal Opportunity Employer.

Job Function

:

Training & Development

Primary Location

:

United States-Pennsylvania-Allentown

Schedule

:

Full-time

Job Level

:

Individual Contributor

Education Level

:

Bachelor's Degree (±16 years)

Job Type

:

Standard

Shift

:

Day Job

Employee Status

:

Regular

Overtime Status

:

Exempt

Travel

:

Yes, 20 % of the Time

Job Posting

:

Dec 21, 2012, 10:43:51 AM

Remote Worker Option

:

No

The Hartford - 18 months ago - save job - block
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