Linux Technical Support
Linode - Philadelphia, PA

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We are currently looking for technical support staff to keep up with our ever-growing customer base and offerings. Candidate must have the intuition to accurately identify and anticipate a customer°s needs. As a rapidly growing company, we°re always adding new features and services which means plenty of opportunities to develop and grow professionally. Primary Responsibilities Interact with Linode customers via support tickets, e-mail, IRC, and phone.

Troubleshoot customer issues and provide accurate and timely responses. Identify and escalate recurring issues to system developers. Interact with worldwide datacenter NOCs. Handle abuse complaints.

Additional Responsibilitie​s Write or test Linode Library articles. Quality assurance testing for new Linode features. Build and burn-in hardware and network infrastructure. Requirements Must be willing to relocate to within commuting distance of Galloway, NJ.

2+ years Linux System Administration experience. Familiarity with common Linux server applications such as Apache2, Nginx, Postfix, MySQL, BIND, etc. Ability to identify and troubleshoot TCP/IP issues, other networking issues (packet loss, connections timing out / refused). Ability to troubleshoot firewall issues, identifying problematic / misconfigured iptables rules.

Ability to troubleshoot DNS issues (using dig, etc). Preferred Qualifications B.S. in Computer Science or related area of study. Network+ or higher certification.

Familiarity with Linux Kernel. Experience scripting in Perl, Python, Bash, etc. for system automation and/or database transactions. Experience with website development and web development frameworks.

About this company
Linode is a leading cloud hosting provider with 150,000 customers worldwide, and has been offering companies of all sizes virtualized...