The Customer Call Center (CCC) provides business, policy and technical support to Freddie Mac customers using Loan Prospector, the Selling System, Workout Prospector, Midanet and other Freddie Mac proprietary technology. The CCC handles a broad range of topics across three main disciplines: loan origination, loan delivery and loan servicing, and serves as the account manager for over 1,700 customers. Employs extensive professional expertise as a generalist or specialist. Develops resolutions to complex problems that require the frequent use of ingenuity and creativity. Work is accomplished without appreciable direction. Exerts considerable latitude in determining technical objectives of assignment. Serves as the organization spokesperson on specialized projects or programs. Acts as counselor to top management and customers on advanced technical research studies and applications. College Degree or equivalent experience; advanced studies/degree preferred. Typically has 8-10 years related experience.
Freddie Mac is a shareholder-owned company with an important public mission: to make home possible for more of America's families. To do this, we need smart, creative people from diverse backgrounds who want to make a difference in other people's lives as well as their own. We demonstrate our commitment to employees by providing a comprehensive Total Rewards Program. Freddie Mac is an equal opportunity employer who firmly supports and recognizes the value of diversity. EOE, M/F/D/V.