JOB SUMMARY (overview of job): The Technical Clinical Laboratory Supervisor maintains technical area assinged to meet regulatory requirements, trains staff, prepares technical procedures and independently performs routine and special diagnositc procedures on blood and other body fluids from patients of all age groups served by SPH. Functions as a technical supervisor according to CLIA Sec. 493.1451. He or she will help develop, promote and execute programs, processes and functions designed to enhance the patient customer experience and employee engagement.
KNOWLEDGE/EXPERIENCE : Qualify as testing personnel under CLIA Sec. 493.1489(b)(2); and have at least 2 years of laboratory training or experience, or both, in high complexity testing. The Technical Clinical Laboratory Supervisor is responsible for the technical and scientific oversight of the laboratory. The Technical Clinical Laboratory Supervisor is not required to be on site at all times testing is performed; however, he or she must be available to the laboratory on an as needed basis to provide supervision as specified in (a) of this section. (a) The technical supervisor must be accessible to the laboratory to provide on-site, telephone, or electronic consultation; and (b) The technical supervisor is responsible for-- (1) Selection of the test methodology that is appropriate for the clinical use of the test results; (2) Verification of the test procedures performed and establishment of the laboratory's test performance characteristics, including the precision and accuracy of each test and test system; (3) Enrollment and participation in an HHS approved proficiency testing program commensurate with the services offered; (4) Establishing a quality control program appropriate for the testing performed and establishing the parameters for acceptable levels of analytic performance and ensuring that these levels are maintained throughout the entire testing process from the initial receipt of the specimen, through sample analysis and reporting of test results; (5) Resolving technical problems and ensuring that remedial actions are taken whenever test systems deviate from the laboratory's established performance specifications; (6) Ensuring that patient test results are not reported until all corrective actions have been taken and the test system is functioning properly. (7) Identifying training needs and assuring that each individual performing tests receives regular in-service training and education appropriate for the type and complexity of the laboratory services performed; (8) Evaluating the competency of all testing personnel and assuring that the staff maintain their competency to perform test procedures and report test results promptly, accurately and proficiently. The procedures for evaluation of the competency of the staff must include, but are not limited to-- (i) Direct observations of routine patient test performance, including patient preparation, if applicable, specimen handling, processing and testing; (ii) Monitoring the recording and reporting of test results; (iii) Review of intermediate test results or worksheets, quality control records, proficiency testing results, and preventive maintenance records. (iv) Direct observation of performance of instrument maintenance and function checks; (v) Assessment of test performance through testing previously analyzed specimens, internal blind testing samples or external proficiency testing samples; and (vi) Assessment of problem solving skills; and (9) Evaluating and documenting the performance of individuals responsible for high complexity testing at least semiannually during the first year the individual tests patient specimens. Thereafter, evaluations must be performed at least annually unless test methodology or instrumentation changes, in which case, prior to reporting patient test results, the individual's performance must be reevaluated to include the use of the new test methodology or instrumentation.
He or she will help develop, promote and execute programs, processes and functions designed to enhance the patient customer experience and employee engagement.
LICENSE/CERTIFICATION/REGISTRY : Current licensure as a Clinical laboratory Scientist in Montana is required.
Possesses cognitive, organization and emotional maturity to deal effectively with multiple tasks, stresses, deadlines, difficult situations and/or customers.
Demonstrate ability to plan for clinical area technology advancements to keep up with the state of art in laboratory medicine
Demonstrates the ability to develop and implement processes to improve overall customer satisfaction.
Demonstrates the ability to perform extensive mathematical calculations for method comparisons, accuracy and precision.
Demonstrates the ability to support development, implementation and maintenance of POC services across the system.
Demonstrates analytical skills to evaluate capital equipment purchases and maintenance agreements.
Demonstrates the ability to effectively manage change.
Possesses interpersonal/communication skills necessary for effective, non-judgmental, and empathetic patient care and customer relations.
Demonstrates openness to feedback and open to a changing environment, which requires flexibility in scheduling and department assignments.
Demonstrates the ability to effectively and creatively solve problems with a minimum of immediate supervision.
Demonstrates the ability to plan and use time wisely.
Demonstrates the ability to effectively communicate with patients, families and clients that may be under physical and emotional stress.
Demonstrates the ability to gather and exchange information effectively with nursing personnel, physicians, and customers.
Demonstrated ability to turn abstract concepts and clinical processes into multi-disciplinary solutions with implementation into computerized system.
Demonstrates the ability to enter data accurately using the computer.
Demonstrates the ability to resolve electronic/ paper orders.
Demonstrates the ability to help manage employee schedules to insure responsiveness to physician/ patient needs and expectations.
Weekend and/or Holiday Rotation may be required.