Administers, manages, and develops business system applications and technologies needed to support the Warehouse Operations process area. Develops detailed systems specifications based on business requirements. Leads the analysis, design, and testing of new enhancements and solutions, as required. Consults with other analysts and business users to identify current operating procedures and opportunities for improvement, and to clarify the related business requirements. Develops and maintains system documentation and may assist with user documentation and/or training. In addition to system enhancements, is responsible for providing end user support and resolving production issues.
Major Essential Functions:
o Analyze, design and develop system enhancements to meet business and customer requirements.
o Support production systems at the defined facilities, including troubleshoot/resolution of production issues.
o Provide after hour, weekend, and holiday support as needed/required.
o Monitor and update assigned support tickets as required.
o Work with business users during definition, design and implementation initiatives.
- Interaction with Business and IT
o Work and communicate with business and IT personnel in implementation and support activities.
o Develop and maintain system support documentation as required.
o Assist with user documentation for fixes and enhancements, if applicable.
o Work directly with appropriate vendors during problem resolution and enhancement cycles.
o Perform testing of patches and releases.
o Perform testing of system fixes and enhancements to ensure compliance to specifications.
Minor Essential Function:
o Complete change management documentation, as required.
o Support and participate in SOX audits, as needed.
o Ensure that corporate policies and procedures are being followed and executed properly.
o Complete time entry as required by management.
o Provide status reports as required by management.
o Work with Business Process Manager during annual budgets, as required.
o Meet with business data stewards to review user and group logical access.
o Monitor system performance and track performance over time.
*** HOURS: 8am - 5pm ***
The ideal candidate should have experience in a distribution environment and have a solid understanding of supply chain applications.
Expert (E), Proficient (P), Developing (D)
Familiarity with processes and practices in the warehouse operations process area. The includes but is not limited to the following applications/automation: WMS, TMS, SPS, PTL, Conveyor and other automation equipment.
Experience in application development and testing enhancement and software defects.
Experience with specific package or custom solutions used for specific business process areas.
Knowledge of relevant technologies for business process area, such as SQL for data queries/validation, basic understanding of XML and Unix for troubleshooting and testing
Knowledge of base technologies, including Oracle, Unix, Java, XML
Experience with participating on project teams.
Familiarity in the use of design/development tools.
5+ years experience with business application solutions
3-5 years experience with business application solutions
1-3 years experience with business application solutions
(Degree & Field)
Associate or Bachelor’s degree in information technology or related subject or equivalent job experience.
Professional Certification (e.g., APICS)
Technical Certification (e.g., Java)
Pre-employment drug screen
CUSTOMER FOCUS: A desire to help or serve others, to meet their needs. It means focusing one’s efforts on discovering and meeting the customer’s needs. Customer may include internal colleagues or anyone that the person is assisting. Striving to continually exceed the service expectations of others.
CONFIDENCE: A belief in one’s own ability to accomplish a task and select an effective approach to a task or problem. This includes confidence in one’s abilities, decisions, or opinions, as expressed in increasingly challenging circumstances.
DEVELOPS SELF: Involves a genuine intent to expand one’s knowledge and experience. Pro-actively utilizes the job environment to encourage career growth. Applies new knowledge and expertise while performing job responsibilities. Seeks appropriate assignments, formal training, or other experiences for the purpose of fostering own learning and development.
FLEXIBILITY: The ability to adapt to and work effectively within a variety of situations, and with various individuals or groups. Flexibility entails understanding and appreciating different and opposing perspectives on an issue, adapting one’s approach as the requirements of a situation change, and changing or easily accepting changes in one’s own organization or job requirements.
INFORMATION SEEKING: Implies going beyond the questions that are routine or required in the job. It may include “digging” or pressing for exact information; resolution of discrepancies by asking a series of questions; or less focused environmental “scanning” for potential opportunities or miscellaneous information that may be of use in the future. It is driven b
Keyword: Application System Analyst
From: Ingram Micro Mobility
Ingram Micro Mobility - 22 months ago
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