Customer Experience Associate Multi Shifts Avail
VMInnovations - Lincoln, NE

This job posting is no longer available on VMInnovations. Find similar jobs: VMInnovations jobs

VMInnovations is a leader in the eCommerce industry with a proven record of growth and success. While only five years old, we have emerged as a legitimate player in the eCommerce world. Our growth has been the product of the hardworking, dedicated, and selfless attitudes that each of our company employees demonstrates. Working for VMInnovations isn't a "job", it is a lifestyle. VMInnovations is composed of a team of diverse and talented people. We believe in pay for performance and career advancement. We provide a work environment that is fast-paced, challenging, supportive, fun and empowering. With a staff of less than 35 people, we encourage employees to take ownership of their day-to-day work experience, as well as their future career path.

VMInnovations' most valuable asset is our customer and their experience with VMInnovations. We have assembled a team of problem solving, dedicated, and friendly people to ensure each of our 1.4 Million customers enjoys their ordering experience with VMInnovations.

The Customer Experience Team is responsible for:
- Communicating with Customers via Phone, Email, and Instant Chat
- Managing Daily Transactions
- Managing and Following up with Customer Feedback
- Collecting and Analyzing Customer and Operations Statistics
- Creating and managing Product Question Database

Requirements for Success:
- Excellent Computer and Typing Skills
- Understanding of Major eCommerce sites (Amazon, eBay, etc.)
- Self-Motivated and Dynamic Individual
- Can plan and carry out responsibilities with minimal direction
- Detail Oriented
- Ability to recognize and analyze trends
- Strong Problem solving skills and ability to think outside the box
- Desire to work with a team of motivated people
- 4 Year degree preferred

Our goal is to provide the best service we can for our customers. We have expanded our hours to be as available as possible, and therefore have a variety schedules for this position.

Available Hours:
Full Time (7:00am- 5:00pm, Monday - Friday)
Compensation: $30,000-$36,000 / annual Salary at 45 hours a week Wage will be re-evaluated after training period is complete based on performance.

Full Time (9:00am - 7:00pm, Monday – Friday)
Compensation: $30,000-$36,000 / annual Salary at 45 hours a week Wage will be re-evaluated after training period is complete based on performance.

Full Time (5:00pm – 10:00pm, Sunday; 12:00pm – 11:00pm, Monday – Thursday)
Compensation: $34,000-$40,000 / annual Salary at 45 hours a week Wage will be re-evaluated after training period is complete based on performance.

Full Time (5:00pm – 10:00pm, Sunday; 11:00pm- 10:00pm, Monday – Thursday)
Compensation: $34,000-$40,000 / annual Salary at 45 hours a week Wage will be re-evaluated after training period is complete based on performance.

Full Time (12:00pm- 7:00pm, Sunday; 7:00am- 6:00pm, Monday Tuesday & Friday; Saturday, 10:00am – 3:00pm)
Compensation: $32,000-$38,000 / annual Salary at 43 hours a week Wage will be re-evaluated after training period is complete based on performance.

(Please include the shift you are applying for on your cover letter)

VMInnovations - 20 months ago - save job - block
About this company
VMInnovations is One Team, determined to shape the future of online shopping. Established in 2006, VMInnovations boasts a 60% growth rate...