The overall responsibility of the Customer Service Representative/CFU Interviewer is to conduct inbound and outbound Coverage Follow-Up interviews with qualified Respondents. This opportunity is great for current or former MILITARY PERSONNEL, ACTIVE SENIORS/RETIREES, or anyone looking for additional income.
Essential Duties and Responsibilities:
Includes the following. Other duties may be assigned.
Conduct highly-scripted interviews
Follow required scripting verbatim
Capture response data accurately within the CFU Desktop Application
Overcome refusals, resistance or objections to completing the interview, as appropriate
Document additional notes and information within the CFU Desktop Application, as appropriate Arrange for Respondent callbacks
Shift between inbound and outbound call handling, as directed Maintain high service quality assurance standards
Adhere to assigned schedules
Attend coaching sessions with Call Center Supervisor
Attend ongoing training, as required
Attend and participate in team meetings