Account Manager - Epic Community Connect
Providence Health & Services - Missoula, MT

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Partner with PH&S regional and Community Connect leadership to plan, prepare and conduct Providence Community Connect user group focus meetings, which include but are not limited to issue discussion, lessons learned, system development updates, functionality voting, communication and upgrade planning.

Cultivate a collaborative and effective environment through positive and productive relationships with customers,

Track and monitor performance of Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) between Community Connect, hospitals, clinics, and vendors. Proactively communicate performance with customer hospitals and providers.

Understand and support PH&S Policies and Procedures in support of EHR utilization (e.g. Change Management, Privacy & Security)

Provide assistance to the PH&S regions as they provision Providence Community Connect.

Participate in pre-sales activities relative to demos to prospective clients, and responding to system functionality questions.

Partner with the implementation teams to ensure a smooth transition back to the post-go live support team, including familiarity with project decisions, content, issues and outstanding optimization requests.

Required qualifications for this position include:
Bachelor's degree in related field, or equivalent combination of education and relative experience

Minimum two years experience with the implementation and roll out of Epic applications

Minimum three years IT account management experience

MInimim six years healthcare experience

Must be able to travel extensively by various modes throughout the region

Preferred qualifications for this position include:
Any certifications relating to healthcare software applications, technology infrastructure and or clinical specializations are an advantage

Knowledge of Providence business processes and EHR solution.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits — see our website for details —

Answer the call to fulfill the Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Providence Health & Services

Providence Health & Services is a not-for-profit organization extending across a five-state area – from Alaska through Washington, Montana, Oregon, and into Southern California.

Providence employs more than 51,000 employees, and operates 27 acute care hospitals, and more than 35 non-acute health care facilities, as well as physician clinics, health plans, and numerous other health and education services.

Providence Health & Services is an equal opportunity employer who provides competitive benefits, a drug-free workplace and supports work/life balance.

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About Us As the third largest not-for-profit health system in the United States, we are committed to providing for the needs of our...