Collector 3
Wells Fargo - Sioux Falls, SD

This job posting is no longer available on Wells Fargo. Find similar jobs:Collector jobs - Wells Fargo jobs

Job Title:
Collector 3

Requisition Number:

Schedule Type:

Work Hours:

Telecommute Option:
Not Indicated

Locations and Annual Salary Ranges



Actual Sched: Full-Time




Job Description

Our competitive advantage: People. It all begins with outstanding talent.

Our vision: Helping our customers succeed financially.

Our product: Service for over 160 years.

Our culture: Wow!

In Wells Fargo's Consumer Lending Group (CLG), we ve built our team of top professionals by rewarding their accomplishments and ensuring they have what s needed to succeed.

The CLG team includes our home mortgage, home equity, consumer credit card, personal loans and lines, direct auto, dealer services and commercial auto, retail services and education financial services businesses.

Join the #2 Private student lender (Source: College Board)

Our Education Financial Services (EFS) Team: Provides education financing options for students and their families. They also offer financial tools and tips to help students keep their finances on track while in school and prepare them financially for when they finish college.

Do you like helping people find solutions and solving their problems? Wells Fargo Education Financial Services is seeking candidates who have excellent problem solving and communication skills to work as Student Loan Collectors.

Training provided! In our two week paid training program, you will learn about State and Federal regulations governing collection practices along with Wells Fargo policies and procedures.

The working environment is professional, fun, and energized with a casual dress code.

Additionally, you will be working in a call center which requires a very structured work day.

Duties include:
  • Uses auto-dial system to initiate customer contact and determine reason for delinquency.
  • Evaluates customers' financial situations and negotiates terms of repayment to bring account current.
  • May be responsible for skip tracing and/ or collateral analysis.
  • Refers more complex issues to higher level Collections staff.
Wells Fargo team members enjoy our inclusive work environment, professional development opportunities, the power to achieve personal financial success, and a unique corporate culture that strives to make life more rewarding both inside and outside of work.

Fully qualified, seasoned collector. Contacts customers to determine reason for payment delinquency and obtain payment commitment by placing outbound calls which are non-routine and require deviation from standard screens, scripts, and procedures. Negotiates workouts and repayment plans.

Handles most complex collection inquiries and issues. Makes decisions about acceptance/return of partial payments. Handles most complex collection inquiries and issues.

May assist with compiling statistical reports and other special projects.

Basic Qualifications

3+ years experience in a direct customer contact, service, collections or sales environment.

Minimum Qualifications

  • Excellent verbal and written communication skills
  • Strong leadership, research and negotiation skills
  • Working knowledge of Microsoft Office products and excellent typing skills
  • Ability to work independently and multi task in a fast paced changing environment
Preferred Skills

  • Student Loan knowledge
  • Collections Experience

About this company
9,447 reviews
Wells Fargo & Company is a financial holding company and a bank holding company. It is a diversified financial services company. It...