Public Safety Telecommunicator (Dispatch...
City of Hoover, AL - Hoover, AL

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Minimum Qualifications:
  • High School Diploma or G.E.D.
  • Administrative, customer service, and/or clerical experience to include considerable computer and telephone skills
  • Ability to accurately transcribe verbal statements
  • Must be able to work varied shifts including nights, weekends and/or holidays
  • Valid driver's license and ability to obtain/maintain City of Hoover driver's permit
  • Ability to successfully pass keyboarding and job simulation tests
  • Ability to pass a thorough pre-employment screening process and background check to include a criminal and driving history

    Preferred Qualifications:
  • Dispatching experience
  • Ability to read, write and converse in Spanish

Examples of Duties:

Operates police and fire radios; receives request for police and fire services or information by telephone; maintains radio contact with mobile police units; dispatches patrol personnel to investigate police incidents or requests for police service; processes and relays information to field units and supervisors in a timely and expedient manner through utilization of printed materials; receives reports from mobile units; receives fire and emergency calls and dispatches fire and paramedical units in accordance with the location and nature of the alarm; maintains an electronic log through entry into a computer-aided dispatch system of radio transmissions and records of occurrences during an assigned shift; operates a computer terminal to enter and receive information on property and persons to facilitate dissemination of correct public safety messages; operates 911 computer equipment and dispatches proper units; secures information from persons in state of excitement or panic to assure adequate emergency response while giving instructions according to emergency medical dispatch protocol; connects incoming calls to appropriate party; provides routine police and fire information, or takes other appropriate action; maintains contact with other law enforcement agencies and fire and emergency rescue departments as well as other city departments; monitors television security camera system for the police department and areas of authorized access; ability to perform several functions at the same time, usually in a stressful emergency situation; ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language; performs related work as required.

Supplemental Information:

Applicants who meet minimum qualifications will be scheduled to participate in a written examination tentatively scheduled for either Tuesday, October 1, 2013 or Wednesday, October 2, 2013. Qualified applicants will be sent notification of the examination, stating an assigned date, time and location. This information will be mailed to the current address on file once the job closes and the applications are reviewed.

Candidates who pass the written examination will be placed on a list of candidates who will be eligible for further consideration with the Hoover Police Department. This list will be valid until the needs of the City dictate otherwise.

City of Hoover, AL - 18 months ago - save job