Client Service Manager II - Retirement Services
ADP – Automatic Data Processing - New Hampshire

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At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
Inspiring Innovation is a core value at ADP and in Retirement Services we leverage robust technology and the expertise of our associates to provide world-class retirement services for companies of any size. To succeed, we invest in technologies, processes, programs and our people to continually improve the way we service and help our clients run their businesses. In 2011, ADP was named to Forbes list of the top 100 most innovative companies in the world.
Client support at ADP. It’s all about enabling the clients we serve to be more effective employers. You make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. You provide the expert support that makes our workforce solutions stand out in an increasingly competitive global marketplace.

Client Service Manager II - Retirement Services
The Client Service Manager is responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services.

The Client Service Manager is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements.

Conduct and/or support in-person Annual Plan Reviews for all plans with assets greater than $10m. Conduct and/or support Annual Plan Reviews via conference call for plans under $10M or in person as necessary.

Communicate and/or support compliance testing results and recommend options to improve results (if necessary). Monitor plan documents for adherence to applicable rules and regulations.

Assist and/or support clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation.

The Client Service Manager ensures the delivery of optimal service, client satisfaction and client retention..

Act as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service.

Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention.

Client Service Manager is required to maintain accurate records of all calls, Emails, correspondence and client visits in ADP Client Relationship Management systems.

Continually develops and maintains product, industry systems knowledge and skills.

Experience, Skills, Academic:
Minimum of 2-3 years of successful experience as a Client Service Manager I (or equivalent DC plan administration experience). ADP payroll and 401(k) experience is preferred.

Candidate is seasoned in the following areas:
Demonstrates strong oral/written communicat ion skills.
Demonstrates strong listening skills.
Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc)
Demonstrates ability to learn other proprietary system tools (Omni Plus, Power Image, and Clarify).
Proficiency in using payroll and recordkeeping systems is preferred.
Ability to learn quickly, function in a fast paced environment, and work on multiple projects simultaneously.
Proven relationship-building skills.
Strong time-mgmt, organization and problem solving skills.

Demonstrates strong presentation skills. Ability to coordinate and take the lead on conference calls.
Ability to gauge client satisfaction through scheduled survey's, client visits and day-to-day interaction.
Related industry experience in 401k environment or in financial industry is preferred.

About ADP : We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

Job Category:
Client Service

Area of Interest:
External Client Support

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