Field Service Technician I
GTech - South Dakota

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Lottomatica is a market leader in the Italian gaming industry and one of the largest Lottery operators in the world based on total wagers and, through its subsidiary GTECH Corporation, is a leading provider of lottery and gaming technology solutions worldwide. Together, the Company is the only vertically integrated full service lottery company. Lottomatica is majority owned by De Agostini, which belongs to a century-old publishing and media services group. Lottomatica is listed on the Stock Exchange of Milan under the trading symbol LTO. In 2008, the Company had approximately 2.1 billion in revenues and 7,500 employees in over 50 countries when combined with GTECH.

OVERALL OBJECTIVE & PURPOSE: Properly maintain and service GTECH equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within the Springfield area, to deliver supplies and to install, remove, or repair lottery equipment.

PRINCIPLE DUTIES & RESPONSIBILITIES:

Responsible for transporting, installing (if applicable), and maintaining GTECH equipment, replacement parts, tools, and other equipment in an organized and structured manner.
Attend driver training and follow GTECH vehicle policy regarding the use and maintenance of the company vehicle.
Maintain equipment to promote continuous operation of GTECH equipment.
Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.
Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.
SCOPE:

Complexity: Functions Responsible for or Influenced: Low - Basic knowledge and understanding of terminal functionality. Analyze and troubleshoot terminal problems and address retailer issues.

Diversity: Locations Responsible for or Influenced: Low - Responsible for a specific zone within the Rapid City area.

Typical Job Problems and Difficulties: Handling retailer problems, having necessary equipment.

MANAGEMENT: Job Reports to (direct) - Field Service Supervisor or Manager

JOB REQUIREMENTS

GENERAL:

Extent decisions governed by procedures or referred up: Decisions are governed by policy & procedures or referred to superior.

Standard requirements for research and analysis: Limited research and analysis - standard problems.

Opportunity and consequence of typical errors (supervision): Low to moderate opportunity diagnosing the problem.

Frequency and complexity of internal business contacts: Frequent contact with moderate to high impact with Dispatchers and depot employee's.

Frequency and complexity of external business contacts: Frequent contact/high impact dealing with retailers.

Physical (% time: travel, operating machinery, environmental etc.), Travel: Majority of time is spent in the field driving from one location to the other servicing terminals.

Physical Requirements: Must be able to pass a pre-employment physical, climb a ladder, and the ability to lift and carry equipment weighing up to one hundred (100) pounds for a significant distance (i.e. from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Prolonged sitting; dexterity to work with tools; exposure to moving parts and electrical current; may work at heights (rooftop) for installation of equipment; may work in close quarters; may be exposed to inclement weather during some installations.

EDUCATION: Minimum education -High school graduate or GED equivalent required.

OTHER: The person in this position must have a valid driver's license, good driving record and the ability to correctly perceive colors. Strong verbal communication skills required. Candidates must have strong mechanical reasoning skills and the ability to work independently. All candidates must pass a criminal history background check mandated by state lotteries. Experience with electronics and electromechanical devices highly desirable.

Our progressive benefits package includes: domestic partner medical and dental benefits, vision, life insurance, 401(k), tuition reimbursement and an employee assistance program. GTECH is an equal opportunity employer. M/F/D/V Personnel search firms or temporary agencies wishing to place candidates at GTECH, should submit their contact information to resumes@gtech.com. Due to the volume of inquiries we receive, we cannot respond individually, however, all contact information will be maintained on file. Agencies must coordinate business relationships directly through GTECH's Corporate Recruiting Department. Please do not contact our hiring managers directly. Applicants seeking positions based in the United States must provide appropriate documentation establishing that they are authorized to work in the United States. Federal law requires all employers to verify the identity and employment eligibility for all new employees. In certain states, employers may be required to confirm work authorization using E-Verify; a service of the DHS and SSA. Positions that are based outside of the United States may have different immigration requirements; applicants interested in these positions should consult with GTECH's Human Resources Department about the process for obtaining the necessary immigration credentials.
Successful candidates must satisfactorily meet GTECH’s pre-employment reference and background checks and any applicable pre-placement physical and drug testing requirements.

About this company
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GTECH will make you happy when your number comes up -- lottery number, that is. One of the world's leading operators of lottery...