Account Manager
Emdeon - Tennessee

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The Role of Account Manager is to develop, manage and maintain business relationships with Emdeon clients to reduce customer attrition, grow revenue and maintain/improve profit margins. The Account Manager is expected to proactively conduct site visits in order to determine satisfaction, be an executive point of escalation for pending issues and provide business assessments.

Detailed Description

  • Utilize established protocol to formally track relationships between key client stakeholders and Emdeon staff for purposes of cultivating relationships at multiple levels and identifying weak areas to be addressed
  • Identify changes in key client stakeholders and facilitate organized effort to schedule time with new stakeholders to gage impressions of Emdeon and communicate value
  • Establish customer expectations related to the Account Management role
  • Proactively monitor client dashboard; screen for irregular activity and proactively resolve anticipated issues
  • Discuss client dashboards during check-ins
  • Manage customer expectations around performance and delivery
  • Provide consulting/guidance to client on best practices and opportunities to improve revenue cycle performance
  • Lead efforts to support effective response to external and internal survey feedback from assigned clients
  • Monitor environment changes at client (e.g., systems, management) and intervene
  • Organize/conduct ongoing work to ensure Emdeon products are fully utilized
  • Identify pain points, potential Emdeon solutions, and relay information to sales teams
  • Facilitate formal client interaction including quarterly Business Reviews and annual Expectations Sessions with key client stakeholders
  • Lead efforts to organize output from client meetings and facilitate completion of action items with appropriate personnel to include reviewing progress with senior management
  • Assist assigned clients with navigating Emdeon
  • Be an executive point of escalation to provide proactive response and intervention in client issues, projects, and opportunities as needed to provide desired outcomes
  • Maintain integrity of tracking data within established databases
  • Provide data for and participate as appropriate in executive reporting efforts
  • Participate in Sales presentations when possible and appropriate with customers
  • Attend HFMA/AAHAM conventions if customers will be in attendance
  • Participate in White-Board Sessions as appropriate for existing assigned customers
  • Provide input and feedback to the Product team as appropriate
  • Participate in the review of assigned Elite Partner accounts annually for adds, changes, and deletions
  • Manage travel costs and client entertainment expenditures efficiently
  • Provide input and information that will assist the RFP team as needed and be as supportive as possible to their efforts for existing customer RFP’s
  • The duties and responsibilities as listed above are the priority objectives; however, do not include all associated Account Management tasks and are subject to change.
Job Requirements

  • Minimum of 5 years experience as an Account Manager or similar role, with emphasis on client accounts within the healthcare industry
  • Willingness to travel nationwide approximately 75% of the time
  • Proven ability to establish credibility and relationships at the director level or above
  • Previous experience with large/strategic healthcare clients
  • Good interpersonal skills and must possess the ability to effectively communicate in both written and verbal forms
  • Must be detail oriented, organized, ability to multi-task, and work independently
  • Ability to demonstrate supportive relationships with peers, clients, partners, and corporate management
  • Prior sales organization, project management, and/or implementation experience preferred
  • Experience in patient billing preferred
  • Motivated, goal oriented, persistent, and skilled negotiator
  • High level of initiative and work well in a team environment
  • Excellent written and oral communication skills
  • Handles stressful situations and deadline pressures well
Additional Details

Emdeon is an equal opportunity employer. Employment at Emdeon is based upon your individual merit and qualifications. We don't discriminate on the basis of race, color, religion, national origin, pregnancy status, gender, age, marital status, disability, medical condition, sexual orientation, or any other characteristics protected by law or ethics.

We will also make all reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.