Administrative Assistant
Metro-North Railroad - Manhattan, NY

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Application Deadline

February 6, 2013


Min: $46,978 / Mid: $58,722 / Max: $70,467


Playing a vital role in the economy of New York State and Connecticut, Metro-North Railroad, a subsidiary of the Metropolitan Transportation Authority (MTA), is the busiest commuter railroad in the nation with an annual ridership of over 82 million. A dynamic organization with a strong focus on customer service, safety, and new technologies, Metro-North employs approximately 5,900 people. Operating out of its home base in New York City's historic Grand Central Terminal, the railroad's three lines serve 120 stations in seven counties in New York and two counties in Connecticut. In 2011, Metro-North received the prestigious International Brunel Award for Overall Excellence in Railroad Design, recognizing its continuing work as a more efficient operation, its commitment to sustainability, and its focus on providing excellent customer service. Metro-North was the first American railroad to win this coveted award in its 26-year history. The competition is open to all passenger and freight railroads in the world. Metro-North has a reputation for rewarding employee resourcefulness and innovation, and offers excellent job opportunities in a challenging and diverse environment.

Position Objective

Assist the Manager of Administration in all administrative functions in the President's Office. This position will provide coverage during any absence for the Manager of Administration position.


Management of information flow in and out of office, including responsibility for reviewing the President's mail, handle, log, sort and prioritize. Prepare responses where appropriate and follow-up.

Manage administrative details of the office including record maintenance, dissemination of information and comprehension and adherence to Metro-North and MTA policies.

Facilitate prompt and courteous communication between President, Executive Assistant, elected officials, Board Members, customers and senior staff and follow-up with inquiries/complaints to assure resolution.

Ensure there is telephone screening for President at all times.

Responsible for ensuring adequate office supplies.

Make travel arrangements and process all expense reports.

Assist the Vice President of Finance and IT on an as-needed basis.

Required Qualifications

Excellent oral and written communication and interpersonal skills.

Demonstrated ability to communicate with internal and external contacts at all levels.

Excellent organizational skills, capable of handling several projects at once with little or no supervision while properly prioritizing.

Knowledge of Word, Excel, PowerPoint, Visio, and/or comparable applications.

Ability to handle diverse and conflicting responsibilities in a timely manner.

Must maintain a high standard of integrity, absolute confidentiality and a high-degree of professionalism at all times.

Required Education/Experience

Associate's Degree in Business Administration or related field. Demonstrated equivalent experience or education may be considered in lieu of degree.

Minimum two (2) years executive secretary and /or administrative experience supporting a senior manager in an executive level environment.

Preferred Education/Experience

Bachelor's Degree in Business Administration or other related fields preferred.

Selection Criteria

To be selected for a position, an applicant must: (1) meet the minimum requirements in the job posting, (2) pass a written examination (if applicable), (3) satisfy a background investigation (which includes credit, if applicable), and (4) pass an oral interview, during which the interviewers will further evaluate the applicant's qualifications for the position. Because the selection process is competitive, not all qualified applicants are granted an interview. Metro-North may also require the applicant to undergo a physical ability test, and, if the Company extends a conditional offer, may require him or her to undergo a medical examination, which may include toxicological testing.

For applicants who are current employees, you must be in active service and have worked in your present position for at least one (1) year to be eligible to apply for a posted position, and have completed the agreed upon formal training commitment, plus on-the-job training, if applicable (for example: Signal Trainee, Foreman-In-Training, etc.) in order to be eligible to transfer. If you are transferred, you may be required to forfeit your seniority in your present occupation. In addition, Metro-North employees are subjected to an internal investigation, which includes an evaluation of their safety and discipline records, their performance assessments, and of their time and attendance records (including early quits and late starts) for the preceding 30 months. During the 30 month review period, the maximum number of occurrences allowed is 15, and the maximum number of patterns allowed is 8. (An "occurrence" is any absence or consecutive absences of four or more hours, and a "pattern" is an absence preceding or following rest days, holidays, vacation days, etc.) For employees with fewer than 30 months of service, the entire period of their employment is reviewed, and the maximum allowable number of incidents is pro-rated. Absences excused in accordance with Company Operating Procedures are not included for purposes of assessing whether attendance is satisfactory. If occurrences and/or patterns exceed the maximums allowed, the employee's attendance is deemed unsatisfactory, and he or she is disqualified from further consideration, even if he or she has not been previously warned about his/her attendance.

We offer a competitive salary and a comprehensive benefits package. If interested, please apply online at

How To Apply

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MTA Metro-North Railroad is an Equal Opportunity Employer

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