Service Technician
Perfect Output of KC, LLC - Overland Park, KS

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Purpose/Function -
The purpose of this position is to install repair, and maintain output devices such as MFDs and printers at specific customer sites.
Responsibilities Include:

  • Provide service as needed/requested to assigned customer(s).
  • Perform full range of maintenance on assigned products, including –

o Technical diagnostics
o Software loads
o Installation and removal
o Retrofit and customer call assistance

  • Ensure that products run at optimal levels and identify needs for parts or machine replacement.
  • Take ownership for customer problem resolution.
  • Be proactive in resolving customer training issues.
  • Provide customer training on assigned products in accordance with current field procedures.
  • Maintain appropriate certifications and ensure retention of most current updates.
  • Provide excellent customer service to all internal and external customers,

Minimum Requirements:

Must have Xerox and Lexmark Certifications

  • High School Diploma or GED
  • 2-5 years in technical customer environment
  • MCSE Qualification
  • Technology proficiency in Network, PC, hardware/software
  • Experience in a fast-paced environment
  • Ability to manage multiple projects
  • Strong interpersonal skills
  • PC skill proficiency
  • Flexibility
  • Ability to work without direct supervision
  • High level of enthusiasm and energy
  • Self-motivated