Operations Analyst, Client Services
Deutsche Bank - Jacksonville, FL

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The Operations Analyst undertakes the processing of transactions, events or data processing within a functional team.


Responsible for ensuring timely, complete and accurate processing of transactions (including performing all relevant controls) within own area of responsibility

Applies all internal and external policies/guidelines and requirements of the regulators and to agreed SLAs, KRIs and/or KPIs and quality measures

Provides input, as appropriate, to product / function development to ensure a superior offering in the face of changing client needs and market trends

Ensures the escalation of operational, regulatory and other risks to line manager and functional leads as appropriate; contributes to the development and implementation of mitigation or control solutions

Uses knowledge and experience from own area of responsibility to inform the design and implementation of strategies to eliminate waste and improve efficiency and performance of existing processes and reports

Works effectively within own team, providing support and guidance to colleagues to create and foster an environment of continuous improvement


Relevant experience in one or more specific technical areas

Product and system knowledge in the product line

Basic analytical skills, flexible regarding production problem solving

Excellent communication skills, fluent in English and local language (written/verbal) as appropriate

Ability to work in virtual teams and in a matrix organizations

Excellent team worker, able to work in virtual global teams and a matrix organization

Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the GBS offering

Open minded, able to share information, transfer knowledge and expertise to team members


Bachelor Degree from an accredited college or university (or equivalent)

At Deutsche Bank, we are proud to be an Equal Opportunity/ Affirmative Action (M/F/D/V) employer.

About this company
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Deutsche Bank AG is one of the top financial groups in the world and the largest bank in Germany, where it operates about 2,000 retail...