Broadband Tech I
Charter Communications - Hammond, LA

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Under general supervision, perform basic installations, disconnects and service changes for residential customers. Perform basic troubleshooting and repair for services from tap to customer premises equipment (CPE).


Actively and consistently support all efforts to simplify and enhance the customer experience

Perform basic installations, disconnects, reconnects, service changes, relocates and other tasks as defined

Troubleshoot and repair residential customer services from the tap to the connection of the CPE for single, multi-family and/or multi-dwellings including, but not limited to, all necessary wiring both interior and exterior associated equipment in the forward and return signal path of the customer premise network (CPN)

Perform all work as necessary to conform to quality and safety control guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA, and FCC and following procedures as outlined in the Customer Premise Network Installation Qualifications (CPNIQ), Total Quality Assurance (TQA), National Electric Code (NEC), National Electrical Safety Code (NESC), other Installation, Technical Operations, Safety Manuals, and Employee Handbook)

Integrate various company services available with customer's equipment

Assure and record proper levels and signal quality within required specifications on active outlets; Monitor and record system, drop, and in house signal leakage

Clean the premises of all debris and materials after the installation is complete

Promote and sell company products and services and educate customer on proper use of services and equipment, including channel lineups, how to add additional services and access help online

Maintain accurate records including time worked, daily logs, gas sheets as required; properly record all required information on data devices and/or work orders, surveys, referrals, etc. Operate communications device in accordance with company policies

Collect payments and secure appropriate customer signatures

Operate Company vehicle in a safe and responsible manner. Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies

Utilize and become proficient with tools and information that will enhance business results

Adhere to industry specific, local, state and federal regulations, as applicable

Know, understand and follow company policy

Perform other duties as requested by supervisor


Skills / Abilities and Knowledge

Ability to read, write, speak and understand English

Ability to use the following hand tools electric drills, hammers, wrenches, screwdrivers

Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts

Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment

Ability to accurately measure distances, using tapes or other measuring devices

Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)

Ability to climb poles using gaffs, hooks and climbing belt as needed

Ability to differentiate between different sizes and colors of wires

Ability to make cable connections in tight spaces by bending, reaching, twisting

Ability to perform job from high places (i.e. poles and roofs)

Ability to work while standing 50 - 70% of the time

Ability to work with small components and wires to make cable connections

Ability to use handheld communication devices and applications

Ability to travel (including during inclement weather) to and from assigned territories and company facilities

Ability to work outside for extended periods in any season and/or during inclement weather

Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications

Ability to complete documentation accurately

Certifications and/or Licenses

Valid driver's license with satisfactory driving record within Company required standards


Skills / Abilities and Knowledge

Ability to use personal computer and software applications

Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.)

Experience with consumer education of products and services


High School Diploma or equivalent work experience


Work indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspaces

Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions

Work outdoors in all kinds of weather and at all times of the day or night

Work performed near power lines and electricity

Work performed at various heights above ground on telephone/power poles

Work and travel in inclement weather

Occassionallly required to work an on-call rotation as the business needs dictate

Ocassionally required to work overtime as the business needs dictate

Ability to work weekends or a second shift as the business needs dictate

Primary Location


About this company
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Charter Communications navigates the waters of US cable services. The cable system operator has about 5 million mostly-residential...