Under direction, provides computer hardware, software and networking support to staff and faculty; answers end-user desktop computing questions via telephone and in person; provides general information regarding computing policies and service agreements; connects departmental tagged workstations to college network; installs networking peripherals in physical network closets to ensure full connectivity; logs activities in call ticket database; documents and updates records of all work done in databases; manages and participates in sponsor-led departmental technical projects; performs other job related duties as required.
Must have at least two years of professional experience in a helpdesk support call center; five years of experience with a wide variety of PC and Macintosh hardware and software required; knowledge of Linux desktops a plus; knowledge of networking and TCP IP protocols required; must have Bachelor’s degree; must be able to work off-hours and weekends as needed; excellent organization and communication skills.
No relocation assistance is provided for this position.
Visa sponsorship is not available for this position.
Founded in 1898, and affiliated with what is now New York-Presbyterian Hospital since 1927, Weill Cornell Medical College is among the top-ranked clinical and medical research centers in the country. In addition to offering degrees in medicine, Cornell also has Ph.D. programs in biomedical research and education at the Weill Graduate School of Medical Sciences, and with neighboring Rockefeller University and the Sloan-Kettering Institute, has established a joint MD-PhD. program for students to intensify their pursuit of Cornell's triple mission of education, research, and patient care.
Weill Cornell Medical College's educational mission emphasizes the importance of combining a strong foundation in the medical sciences with extensive clinical training in patient care. By promoting a true social commitment, stimulating creativity, and fostering independent thought and study, Weill Cornell Medical College continues to cultivate the best of tomorrow's leaders in the field of medicine.
Weill Cornell Medical College is an equal opportunity, affirmative action educator and employer.
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