Our focus is giving customers the entertainment they want, how they want it. We still offer movies and games in stores, but also give the choice to rent by mail or order and instantly watch movies right from a computer, mobile phone, Blu-ray player, or HDTV. We are now financially positioned for growth in all business areas. It's an exciting time to join the team!
Job Duties and Responsibilities:
The Customer Service Representative (CSR) proactively interacts with customers and brings a strong sales focus to their role. CSRs are excellent communicators that enjoy talking with customers about a wide range of Blockbuster products. CSRs also take pride in maintaining store operations, ensuring a positive store experience for other employees and customers. Job Duties: Create a positive store atmosphere by smiling, greeting, and providing a pleasant, friendly experience. Maintain personal appearance per dress code. Proactively engages customers in sales conversations about products that Blockbuster offers both in and out of store. Builds customer relationships. Resolves customersâ€™ issues and demonstrates empathy for customersâ€™ situations when needed. Processes transactions quickly and without errors while utilizing the computerized point of sale system to complete both credit and cash transactions and maintains member accounts. Ensures store appearance is in compliance with ongoing marketing programs, product is displayed timely and appropriately, and the store is clean and maintained per company standards. Follows all policies as it relates to member data, Loss Prevention procedures, and cash handling. Performs other duties as assigned.
Skills - Experience and Requirements:
High School Diploma or equivalent (or near completion). Prior retail sales/customer service experience. Great customer service and sales skills. Knowledge of movies and games, enjoy technology. Flexibility to work shifts as needed including weekends and holidays. Good written and verbal communication skills. Ability to perform all job duties and to lift up to 35 pounds from floor to waist. Bilingual (English/Spanish) required.