bell staff
Red Lion Hotels - Kalispell, MT

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What knowledge, skills and abilities do I need to have? (the must-haves)
  • High school diploma with college courses or any combination of work of school experience that would be equivalent.
  • At least one year prior customer service experience. Hotel or hospitality experience.
  • Detail oriented with excellent follow through.
  • Ability to successfully organize and plan duties or services as a function of the department.
  • Intricate knowledge of the hotel and surrounding community.
  • Ability to multi-task, follow through and re-prioritize well to meet deadlines.
  • Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives, agencies, and Red Lion guests.
  • Ability to deal professionally, courteously and tactfully with the public and coworkers.
  • Ability to read, write and communicate effectively with others.

What are the essential functions?
  • Act as a liaison between guests and the services provided within and outside of the hotel.
  • Greet all guests in a sincere and warm manner using their name whenever possible.
  • Represent Red Lion Hotels Corporation in a professional and educated manner.
  • Promote services of the hotel first, but always with the intent of meeting the guests complete satisfaction.
  • Respond to any request in a timely fashion and follow through until its conclusion. Administrate the policies and procedures of the Guest Services Department when upper management is not present.
  • Advise and assist the department manager of supervisor in any duties pertaining to the Guest Services Department.
  • Constant vigilance of hotel and department for assistance and guidance of guests and employees.
  • Uphold all job descriptions for the concierge and bell staff.
  • Maintain the concierge desk on a daily basis.
  • Participate and guide others in Red Lion’s service standards.
  • A passion for service; responsible for delivering personalized, above and beyond service to all customers
What about the physical aspect of the job?
  • Standing/walking: Constantly. Walking approximately 3 miles on tile, cement and carpeted surfaces.
  • Crouching: Constantly. If cleaning guest rooms, lifting supplies and cleaning windows, Kitchen, Front Office, throughout the hotel.
  • Kneeling/crawling: Constantly. Completing my job throughout the hotel, if cleaning guest rooms, under beds, while cleaning bathrooms, if getting supplies, working in the kitchen, around the front office.
  • Stooping: Constantly. Throughout the hotel in all aspects of keeping the hotel clean and up to standards - if cleaning guest rooms, kitchen, open spaces, lifting supplies and cleaning windows.
  • Twisting: Constantly. Throughout the hotel.
  • Reaching (overhead/extension): Occasionally. When cleaning high places reaching for supplies needed to perform my job.
  • Handling / Grasping: Constantly. Handling cleaning supplies and equipment and documents.
  • Fingering/ feeling: Constantly.
  • Pushing/Pulling: Average weight 60 lbs frequently, Maximum weight 100 lbs frequently
  • Lifting/carrying: Average weight 10 lbs occasionally, Maximum weight 20 lbs occasionally

About this company
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