Looking for a smarter career? IBM is the place to be. Here, you can cultivate your expertise, use your knowledge to the fullest extent, or re-invent yourself—without ever having to leave the company.
We are the world's largest IT and consulting company. Great opportunities abound. Build your portfolio while working on society's most pressing issues. They're at the top of our strategic agenda. From energy production to climate change, traffic congestion to health care, streamlined government processes to citizen collaboration and everything in between. We're not only leading the way in developing "green technology," we’re also leading a revolution in corporate responsibility and citizenship.
Work with us as we make the world a smarter planet.
Responsible for serving as a reporting analyst on the USA ID Contact Center project for the deployment of ITSM Remedy and TelephonySolution. The reporting analyst will be responsible for assisting the IBM team in designing, testing, and implementing Contact Center and ITSM Remedy tool related reporting. The candidate needs strong knowledge of common service desk metrics, and skills in report development & analysis.
High School Diploma/GED
At least 1 year experience in Experience working with Service Desk Management/Incident Management ITSM Remedy solutions
At least 1 year experience in Experience developing reports through Crystal Reports tool
U.S. citizenship required
At least 2 years experience in Knowledge of call center / telephony reporting and metrics
At least 2 years experience in BMC Remedy Dashboard and Analytics
Certified in ITIL v3
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
IBM - 2 years ago
International Business Machines Corporation (IBM), is an information technology (IT) company. s major operations include Global Technology...