Systems Support Analyst 5
Wells Fargo - Urbandale, IA

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Job Title:

Systems Support Analyst 5

Requisition Number:


Schedule Type:


Work Hours:


Telecommute Option:

Not Indicated



Job Description

Provides high level technical systems support within a technology organization. Duties are varied and may include one or more of the following: participates in the development of technical support strategies and plans; acts as an internal consultant regarding use of tools and process re-engineering to improve delivery, support and governance process execution; provides technical expertise for technical issues and initiatives related to large-scale applications, systems, databases and/or other technical products and services; oversees the creation of diagnostic, simulation and other tools to maintain, troubleshoot and/or restore service or data to systems; leads support projects and migrations from development to production, upgrades, installations and/or configurations; leads efforts to troubleshoot network, hardware and software issues and coordinates resolution with users, vendors and internal service groups; assures quality, security and compliance requirements are met for supported areas; oversees creation of or updates to and testing of the business continuation plan; may provide direction or guidance to less experienced staff and may also perform some team lead activities.

The System Support Analyst (SSA5) position is part of CORE Production Support Operational ETL Team. CORE (Common Opportunities, Results and Experience) realizes global opportunities for Wells Fargo s by:

Achieving company s vision to satisfy all of our customers financial needs
Building the foundation for ONE Wells Fargo
Retaining and advancing our position in the Lending Industry
Casting team members as the keys to our successful implementations
Creating new way of thinking, innovative skills to enhanced career opportunities

Daily activities could include any/all of the following:

Perform support of Production ETL cycles, scheduling jobs and analyzing the reports.

Provide on-call support for production environment including scheduling the jobs, deployments, and routine system maintenance.

Handles and leads the most complex or critical data/database management initiatives, including responsibility for meeting Service Level Agreements.

Demonstrated experience in design and flow of ETL processes/jobs and data traceability techniques.

Provide proactive monitoring of the cycles and identify the bottlenecks in the jobs/ETL cycles, performance tuning ETL processes and take preventive steps (setting up alerts) to ensure high availability.

Recommend best practice approaches to CORE development groups.

Demonstrated ability to quickly learn, retain, and apply business rules and terminology, apply good interpersonal skills, and perform effectively under time pressure are critical skills required for this position

Provides oversight, mentoring and leadership to less experienced staff.

Basic Qualifications

7+ years systems support analysis experience.

Minimum Qualifications

7+ years experience in ETL support and data analysis or equivalent combination of education and experience.

Proven experience in analyzing and supporting production ETL cycles and scheduling jobs.

Proficient in SQL, PL/SQL, shell scripting, analyzed Batch programs Data Stage, ODI and Autosys.

Extensive experience in identifying the bottlenecks in the jobs/ETL cycles and performance tuning ETL processes, SQL queries while meeting business requirements and client s needs.

Demonstrated experience in design and flow of ETL processes/jobs and data traceability techniques.

Proven ability to troubleshoot and trace data related issues throughout the architecture

Proven experience of large scale deployments.

Experience in using data quality and data profiling technologies and utilizing the tools like Explain plan, AWR, ADDM.

Must be strong in analyzing reports generated from tools and action plan to overcome performance issues and meeting the Service Level Agreements.

Excellent verbal and written communication.

Preferred Skills

Previous large scale ETL implementation experience

Knowledge of Wells Fargo Lending technology environment

Knowledge of Wells Fargo CORE project

Wells Fargo - 17 months ago - save job - block
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About this company
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Wells Fargo & Company is a financial holding company and a bank holding company. It is a diversified financial services company. It...