The Branch Quality Control (QC) Coordinator works with Loan Officers and Operations Staff to ensure that loan applications are completed in an accurate and timely manner and meet all HomeStreet and regulatory requirements. He/she works with the Loan Officer to prepare required disclosures for customers. Demonstrate superior partnership and excellent customer service.
Assist Loan Officers in the administrative aspects of originating permanent single family (1-4) FHA, VA, One-Step, and conventional mortgages by:
Reviewing all documents received from the Loan Officer and/or customer to ensure completeness and that they meet HomeStreet requirements.
Verifying the appropriate loan program is indicated in the documents and that pricing matches the lock sheet.
Requesting pricing quotes for title and escrow; eventually ordering title, escrow and appraisal.
Balancing loan fees and adjusting for borrower/seller/lender paid fees.
Preparing, reviewing, printing, and distributing required loan disclosures.
Pre-screening each loan file before it is sent to the Funding Center to ensure it is complete and ready for processing.
Shipping complete loan applications (including supporting exhibits) to the Funding Center or Underwriting as appropriate, or returning incomplete loan applications to Branch Manager or designee.
Scanning required loan application exhibits and indexing files for Loan Officer access.
Assist Loan Officers in monitoring of documentation and lock expirations and lock management. Communicate as necessary to ensure no documentation or locks inadvertently expire.
Understand and maintain a thorough knowledge of HomeStreet’s operations and organization, communicating this understanding to others when appropriate and referring inquiries and correspondence to the proper department or individual. Be familiar with all HomeStreet permanent loan programs and other products.
All other duties as assigned by management.
High school diploma or equivalent is required.
Minimum of three (3) years experience in processing mortgage loans or being a Single Family Loan Officer.
Demonstrated technical knowledge of all aspects of mortgage origination.
Experience with all mortgage loan types, including Conventional, FHA, VA, Brokered, Rehabs, One-Steps, Streamline and Rollover Refinances.
Demonstrated understanding of income calculations and have the ability to accurately analyze all income scenarios, including complicated self-employed income.
General understanding of secondary market regulations and guidelines.
Excellent keyboarding and computer skills. Requires the ability to learn and work with complex software applications.
Excellent communication and customer service skills, whether over the phone, in person, or in writing.
Proven ability to thrive in a high-pressure, deadline sensitive environment. Ability and willingness to work all hours required by this job.
Must work ethically and practice sound fiduciary responsibility at all times. Must exercise excellent judgment, accept responsibility and handle confidential information.
Ability to work independently, set priorities and handle multiple tasks. Must be dependable in completing tasks with strong attention to detail and accuracy.
Excellent at problem solving, researching and decision-making.
Able to work as part of a team and with people of diverse backgrounds.
HomeStreet Bank is an Equal Opportunity Employer
HomeStreet Bank - 20 months ago