Fleet Management Client Service Representative-Burlingame
Enterprise Rent-A-Car - San Francisco, CA

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The Burlingame branch of our Fleet Management Division is excited to announce an opening for a full-time, level 1, Client Service Representative (CSR).

This position handles the administrative side of customer service for the branch. The CSR will be assigned a specific customer base, typically tied with one or more Account Manager. The CSR will provide administrative, customer service, and sales support to the branch and branch customer base. This includes developing a customer service culture, acting as the primary contact for clients, creating solutions for administrative questions, and acting as a liaison between our clients and internal departments within our organization. The CSR is also responsible for locating, constructing, and maintaining files for each vehicle.

We are seeking candidates with:
  • Solid Computer Skills – including Word, Excel, PowerPoint, Access, and Outlook
  • Excellent Written and Verbal Communication Skills
  • Dedication to customer service
  • The ability to work well with different personality styles
  • Strong sense of urgency
  • Ability to develop rapport both in person and on the phone
  • Excellent Organizational Skills
  • Outstanding attention to detail and ability to succeed in a fast paced, demanding, and multi-tasking environment

Responsibilities:
  • First point of contact for our client base for all administrative needs
  • Provide excellent customer service and satisfaction on a daily basis
  • Develop a strong working relationship with an Account Manager
  • Produce, reconcile, and audit vehicle documents
  • Master the vehicle quoting process
  • Maintain and update client and unit database systems (EDGE, CRM, etc)
  • Execute administrative requirements of new Accounts
  • Client Meeting administrative preparations
  • Periodically attend Client Meetings

Qualifications:
  • Must have at least 2 years of administrative and customer service experience.
  • Must have intermediate proficiency with Word, Excel, PowerPoint, Access, and Outlook
  • Must have a satisfactory driving record

Enterprise Rent-A-Car - 22 months ago - save job
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Enterprise Holdings is in the driver's seat in the global car rental business. Through its Enterprise Rent-A-Car, Alamo Rent A Car,...