Principal Software Engineer Escalation Engineering
EMC - Hopkinton, MA

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EMC is a global leader in enabling businesses and service providers to transform their operations and deliver IT as a service. Fundamental to this transformation is cloud computing. Through innovative products and services, EMC accelerates the journey to cloud computing, helping IT departments to store, manage, protect and analyze their most valuable asset — information — in a more agile, trusted and cost-efficient way. EMC ranks among the most valuable technology companies, alongside Cisco, Microsoft, Intel, and Oracle. To continue to thrive and grow, we need a diverse, driven team of talented employees. Unified Storage Division Within EMC, the Unified Storage Division (USD) is one of EMC’s fastest growing Business Units. It’s new, award-winning entry (VNXe) and midrange (VNX) storage solutions have taken the market by storm, garnering over 20 industry awards and have bolstered EMC’s #1 position in mid-tier storage according to IDC. They offer record-breaking simplicity, efficiency and performance for virtualized application environments including those from Microsoft, Oracle, VMWare, and Citrix. Working with minimal direction and exercising considerable latitude, provides technical solutions and recovery procedures for engineering related customer issues. Provides solutions as well as root cause analysis data that supports his/her decisions about the particular issue and the recommended solution. May be required to interface directly with customers to help explain more complex engineering issues to the satisfaction of the customer and/or local account teams. PRINCIPAL DUTIES AND RESPONSIBILITIES • Resolves customer incidents quickly and completely with minimum assistance from development engineering • Interfaces with other internal engineering organizations as well as field and account teams. • May be called upon to interact with customer directly to help explain more complex engineering issues to their satisfaction. • Writes functional detailed design specs as well as responding to requirement documents and system level test plans. • Significant contributor to organizational goals and objectives. • Interacts cross functionally on matter that require coordination across organization lines. • May be accountable for overall product and/or serve as a customer advocate, may represent organization as principal customer contact. • Collaborates well with other engineers and other engineering groups, voluntarily shares information. • Offers proposed design changes/suggestions to processes and products, exerts significant latitude in determining objectives of an assignment. • Exercises considerable latitude in determining technical objectives, without appreciable direction. SKILLS • Ability to influence others to achieve results. • Project management skills. • Understanding of business environment. • Ability to lead, motivate and direct a workgroup. • Ability to work in a team environment. • Communication skills. • Presentation skills. Education Required: Masters (Technical) Experience Required: 7+ years relevant experience EMC is an Equal Employment Opportunity employer that values the strength diversity brings to the workplace.
EMC does not accept unsolicited Agency Resumes. EMC will not pay fees to any third party agency or firm that does not have a signed “EMC Agency Fee Agreement.”

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EMC Corporation (EMC) and its subsidiaries develops, delivers and supports the information technology (IT) industry's range of information...