Motor Vehicle Manager
Douglas County, CO - Castle Rock, CO

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The Douglas County Clerk and Recorder's Office is seeking a Motor Vehicle Manager to join their team.

Primarily responsible for managing all daily functions associated with the large scale, multi-office operations of the Douglas County Motor Vehicle and Driver’s License divisions. Reports to the Chief Deputy Clerk & Recorder and provides supervision and direction for supervisory staff.

Examples of Duties:

As a steward of public trust and an agent of the State of Colorado, this position manages all daily functions associated with the development and operation of the Motor Vehicle and Driver’s License divisions; complying with procedures, rules and regulations. Communicates appropriate information to the Chief Deputy Clerk & Recorder and other managers.

Provides direct oversight of, coaches and mentors Motor Vehicle supervisory staff. Ensures offices appropriately serve citizens while staying compliant with statutory mandates, as well as office policies. Administers and works with Supervisors on schedules to ensure uniformity of established policies, procedures and standards including legislative changes and computer updates. Creates strategic plans, including implementation related to employee and facilities management issues.

Works with Human Resources and Supervisors to recruit, hire, train, motivate, develop and counsel/discipline staff members with the focus of accomplishment of department goals and providing excellent, accurate service to customers. Responsible for creating and implementing an innovative and thorough new employee training program, as well as an in-service training program for employees. Promotes teamwork, empowers employees, develops future leadership and promotes ethical conduct.

Resolves complex customer inquiries, concerns and complaints. Ensures proper follow-up and recommends and implements policy and process improvements as necessary.

Serves as a liaison between the Clerk & Recorder’s Office, motor vehicle industry, the Colorado Department of Revenue and citizens of Douglas County. Acts as the Clerk & Recorder’s official representative to the Colorado Department of Revenue Motor Vehicle Services and the Colorado Clerks’ Association in legislative matters related to Motor Vehicle. Serves on the Motor Vehicle Statute Review Committee and represents the division by actively participating in State and County panels, seminars, conferences, workshops, classes, lectures and meetings.

Analyzes trends and issues relevant to the motor vehicle industry, anticipates problems and proactively addresses issues that affect the department. Maintains contact with other Douglas County department professionals, the Douglas County Sheriff’s Office, Community Safety Volunteers and other Motor Vehicle Managers to facilitate exchange of information, including proposing legislative changes to improve practices.

Manages, compiles and prepares the Motor Vehicle and Driver’s License division budgets, ensuring supervisors stay within budgeted expenditure limits and ensures proper utilization of budgeted funds. Works closely with Accounting and Finance staff to develop annual revenue expectations. Maintains statistics for monthly workload reports.

Contributes to team effort by helping to achieve department and office goals. Makes recommendations for routine personnel matters to assure uniformity among all offices. This includes work assignments, approving leave, evaluations, training and discipline. Is responsible for submitting records and reports to the Clerk & Recorder Administrative Office. Conducts schedules and participates in staff meetings with supervisors and employees.

OTHER DUTIES
· Assigns, directs and supervises scan renewals, SMM, title batching, mortgage and salvage desks.
· Responsible for maintaining security surrounding Department of Revenue Data and Collateral Materials.
· Responsible for inventory of plates, tabs, forms and supplies.
· Oversees and coordinates with Clerk & Recorder Administration on requests for additional State equipment and ensures that County computer equipment is maintained at all offices.
· Assumes responsibility for historical preservation with the County Archivist for maintenance, storage and/or destruction of motor vehicle records for which the County Clerk is responsible.
· Assists the Election Division Manager as needed.
· Performs other related work as required.

Minimum Qualifications:

U.S. citizen. High School diploma or GED, a Bachelors degree related to business, a minimum of four years of Motor Vehicle experience, to include two years of supervisory experience required OR any equivalent combination of education and experience. Excellent oral and written communication skills required.

Must pass a background investigation and drug screening. Comply with County standards referenced in the guidelines for Douglas County as well as the Clerk and Recorder policy and procedural manual.

Supplemental Information:

SUPERVISORY RESPONSIBILITIES
Responsible for managing the Motor Vehicle division which includes a variety of complex responsibilities requiring discretion and independence of action.

CONSEQUENCE OF ERROR
This is responsible work organizing, managing and coordinating supervisors, facilities and clerical staff. Consequence of error may result in inaccurate information being communicated to staff and citizens, program deficit or budgetary overrun. In the absence of the Clerk & Recorder or Chief Deputy, the Motor Vehicle Manager is vested with full authority within their division.

ORGANIZATIONAL RELATIONSHIPS
This position reports directly to the Chief Deputy Clerk & Recorder and has daily contact with supervisors, clerks and the public.

REASONING ABILITY
Ability to analyze information, make decisions and take responsibility for the division.

WORKING CONDITIONS
Duties are performed primarily in an office environment, however, travel to other office locations is required. May be required to lift office supplies weighing up to 25 lbs.

AVAILABILITY/ACCESSIBILITY
This position requires the incumbent to remain available via mobile cellular device/email access (Blackberry) during and after normally scheduled business hours.

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